Brandon Graves
woodland hills,CA
Summary
Accomplished Account Manager with a proven track record at CARS FOR THE STARS AUTO BROKER, enhancing client satisfaction and retention through exceptional customer service and relationship building. Skilled in strategic planning and client relationship management, I've successfully navigated financial discrepancies and optimized sales processes, contributing to significant company achievements without relying on numerical percentages. Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Account Manager
CARS FOR THE STARS AUTO BROKER
09.2020 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Finanace Manager
Van Nuys Keyes Mercedes Benz
03.2018 - 12.2019
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- close all unsettled back end products and services.
Sales Closer
Van Nuys Keyes Mercedes Benz
02.2017 - 03.2018
- Provided coaching and mentorship to junior team members, strengthening their skills in negotiation and closing techniques for mutual success.
- Contributed ideas during strategy meetings that helped improve overall company performance in key areas such as lead generation, pipeline management, and deal closure rates.
- Conducted post-sale follow-up calls to ensure customer satisfaction and address any issues or concerns proactively.
- Monitored competitors'' activities to stay informed on market trends and adjust strategies as needed for continued success.
- close all unclose deals that came to the desk
Used Car Sales Manager
West Valley CDJR
04.2016 - 01.2017
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Managed inventory effectively for optimal turnover rate and profitability.
- Oversaw repair and maintenance services for pre-owned vehicles, ensuring all cars met quality standards before being offered for sale.
- Mentored new sales staff, providing comprehensive training on company processes and best practices for successful selling.
Education
BBA - Criminology
UNIVERSITY OF LINDENWOOD
Saint Charles, MO06-2017
Bachelor of Science - Global Business Management
UNIVERSITY OF LINDENWOOD
Saint Charles, MO06-2017
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
- Customer Satisfaction
- Relationship Building
- Strategic Planning
- Customer Relationships
- Goal-Oriented
- Relationship building and management
- Sales Development
- Networking skills
Accomplishments
- Business Development: - Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period.Initiated two key partnerships which resulted in [X%] revenue growth.
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
- Resolved product issue through consumer testing.
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
Languages
English
Full Professional
Timeline
Account Manager
CARS FOR THE STARS AUTO BROKER
09.2020 - Current
Finanace Manager
Van Nuys Keyes Mercedes Benz
03.2018 - 12.2019
Sales Closer
Van Nuys Keyes Mercedes Benz
02.2017 - 03.2018
Used Car Sales Manager
West Valley CDJR
04.2016 - 01.2017
BBA - Criminology
UNIVERSITY OF LINDENWOOD
Bachelor of Science - Global Business Management
UNIVERSITY OF LINDENWOOD
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