Brandon Gray
Burbank,CA
Summary
Experienced IT Professional focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions.
Overview
10
10
years of professional experience
Work History
System Administrator
OWG
06.2024 - Current
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Installed network equipment and user workstations.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
System Engineer
TWE Solutions
07.2020 - 01.2024
- Managed accounts, performed recurring maintenance, and designed/implemented projects in compliance with SLA
- Developing internal processes, optimized firewall policies, and created backup/disaster recovery policies
- Review client networks to discover and propose potential opportunities to enhance security and reduce the attack surface
- Providing training to end users on software usage & security best practices
- Created Employee onboarding and offboarding procedures and policies
- Optimizing firewall policies to confirm that there are no outdated/unused rules
- Deploying software and firmware updates to network equipment
- Managing helpdesk requests for a wide range of clients
- Performing security assessments to determine where potential vulnerabilities may be
- Ensuring company’s have the necessary security controls to be compliant with their insurance policies
- Developed Information Security policy to establish authorized access management and authenticator management for internal and third-party personnel
- Ensured policy documents are aligned with business objectives, implementable by the organization, and practical for compliance by ensuring purpose, scope, authority, and policy statements incorporate operational perspective and constraints
- Configuring and deploying laptops based on the client’s requests and policies
- Deploying patches and updates to Endpoints and Servers
- Manage email security, deploy phishing campaigns
- Executed threat modeling exercise to determine higher likelihood threat events to inform cybersecurity risk modeling
- Led projects, including migrating networks, implementing VoIP networks, deploying endpoint management software and more.
Technical Implementation Specialist
Broadvoice
06.2019 - 07.2020
- Conducted implementations, managed project plans, and ensured quality delivery for voice network projects
- Developed project plans to ensure service ordered would be implemented correctly and on time
- Familiar with information system implementation projects in both technical and non-technical roles
- Managed 50 orders simultaneously within one month of acquiring the position.
Tier 2 Business Support Technician
Broadvoice
04.2018 - 06.2019
- Troubleshot basic and advanced VoIP issues, managed team during outages, and handled escalations
- Manage the team during the absence of leadership
- Train and educate peers in both technical and soft speaking skills
- Provide technical expertise, configured/troubleshooted routers and switches, and analyzed Wireshark captures
- Documenting case notes and technical documentation
- Configuring & Troubleshooting Routers/Edge Devices, Switches & ATA devices
- Maintaining and organizing ticketing systems
- (Salesforce) Assist ITs with implementing QoS
- Troubleshooting various issues such as call quality, one way audio, call routing issues
- Configuring cloud infrastructures according to the customer’s needs.
Merchandise Executioner
Home Depot
01.2015 - 01.2018
- Executed projects before their specified deadline
- Projects include organizing inventory, assigning new product to their designated locations, building display items
- Performed quality assurance to make sure that bays comply with regulations.
Level 2 Satellite Technician
Dish Network
01.2017 - 01.2017
- Install and troubleshoot television networks
- Understanding various types of equipment and their compatibility with one another
- Travel to customer’s homes to conduct site surveys and installations
- Educated customers on using Software and Hardware correctly
- Cable prep and management.
Education
CCNA
Brand College
Glendale, CA12.2019
CST
UEI
Encino, CA12.2018
Skills
- Azure Virtual Machines
- Azure Active Directory
- Technical Support
- Client service and support
- Active Directory Management
- Network Troubleshooting
- Remote Desktop Services
- Office 365 Administration
- MAC Troubleshooting
- Onboardings and offboardings
References
Available Upon Request
Timeline
System Administrator
OWG
06.2024 - Current
System Engineer
TWE Solutions
07.2020 - 01.2024
Technical Implementation Specialist
Broadvoice
06.2019 - 07.2020
Tier 2 Business Support Technician
Broadvoice
04.2018 - 06.2019
Level 2 Satellite Technician
Dish Network
01.2017 - 01.2017
Merchandise Executioner
Home Depot
01.2015 - 01.2018
CCNA
Brand College
CST
UEI
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