Brandon Green
Austin
Summary
Dynamic hospitality professional with over five years of experience in Forbes 5-Star luxury hotel environments in Austin, specializing in discreet and anticipatory service for VIP and high-profile clientele. Renowned for a commitment to professionalism, operational precision, and elevated standards of guest experience. Energetic Bellman with expertise in managing guest luggage and promptly responding to requests in fast-paced settings to ensure seamless service delivery. Proficient in escorting guests to accommodations while sharing information on amenities and upcoming events, fostering an atmosphere of exceptional hospitality and guest satisfaction.
Overview
7
7
years of professional experience
Work History
Bellman
Austin Proper Hotel
Austin, TX
03.2021 - 01.2026
- Orchestrated seamless arrival and departure processes to enhance guest satisfaction and uphold Forbes five-star standards.
- Facilitated transportation reservations and tailored requests to enhance customer experience.
- Implemented and maintained secure tracking systems for packages and assets, achieving full accuracy in records.
- Ensured confidentiality of VIP celebrity and political guests through stringent privacy protocols.
- Supported operational efficiency by contributing to improvements in bell services standard operating procedures.
- Analyzed and reported on Forbes arrival and departure performance, securing 100% scores for the years 2024 and 2025.
- Maintained consistent visibility and engagement by securing top 10 guest name mentions over a three-year period.
- Enhanced guest experience by welcoming arrivals with friendly greetings and support.
- Provided exceptional guest services, ensuring a welcoming and memorable experience for all hotel guests.
- Assisted with luggage handling and transportation to enhance overall guest convenience and satisfaction.
Bellman
Fairmont Austin
Austin, TX
12.2022 - 01.2024
- Enhanced operational efficiency within 37-story luxury high-rise environment.
- Oversaw logistics operations during high-demand events to maintain service quality and customer satisfaction.
- Coordinated bell desk activities and optimized task distribution among team members to maintain operational efficiency.
- Engaged with various teams to identify and rectify service challenges, ensuring customer satisfaction.
- Managed lobby maintenance and organization to foster positive first impressions for guests.
Bellman
Omni Hotels & Resorts
San Antonio, TX
01.2019 - 01.2020
- Facilitated seamless arrival and departure processes, maintaining high standards of service excellence.
- Oversaw transportation asset management and enforced secure access protocols.
- Recognized with Gold Key Award for commitment to outstanding guest service and satisfaction.
- Managed lobby maintenance and organization to foster positive first impressions for guests.
Education
Associate of Arts -
St. Leo University
Skills
- VIP Confidentiality
- Team player mentality
- Reliability and punctuality
- Guest services
- Polished professional image
- Premium hospitality experience
- Baggage delivery services
- Package & Asset Management
- Vendor Coordination
- Access Control
- Effective service recovery strategies
- Logistics Planning
- Clear professional communication
Timeline
Bellman
Fairmont Austin
12.2022 - 01.2024
Bellman
Austin Proper Hotel
03.2021 - 01.2026
Bellman
Omni Hotels & Resorts
01.2019 - 01.2020
Associate of Arts -
St. Leo University