Brandon Gregory
Granby,CT
Summary
Seasoned Business Analyst offering 4+ years of technical industry success. Expert in business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Overview
6
6
years of professional experience
Work History
IT Business Analyst II
Envision Pharma Group
12.2021 - Current
- Key business lead, works with the CE, PL, and SME for business deliverables.
- Currently utilize in depth knowledge of delivery and BA process, to document (net new, conversions, integrations, etc)
- Utilize fundamental data migration, conversions, integrations, and extracts. Work with development to provide clear business requirement documents.
- Implement multiple projects with data migration, conversion, integrations, and extracts. Work with API requirements.
- Construct large complex projects with multiple swimlanes
- Work closely with business leads to capture requirements including conversion documentation and mapping to create business requirement.
- Serve as point person for data teams to document missing information on requirements.
- Lead client requirement documentation overviews and data mapping discussions.
- Document (workbook, workflow diagram, homework, feedback log, tickets) using Excel, Word, Visio and Jira.
- Create process flow designs, using experience to create workflows that are easy to follow and clearly represent client's process.
Agency Support Advisor
Travelers
08.2021 - 12.2021
- Point person for agents requests on quotes or changes to existing policies.
- Achieved Top Metrics within department for customer satisfaction, call duration, & graded performance.
- Review cancellations and reinstatements and make appropriate decisions to resolve with guidance.
- Resolve service-related complaints by providing guidance to others on complex calls.
- Act as online billing systems and agency portal website expert to provide proactive agency and customer support.
- Identify new business opportunities driven by customer/agent request where appropriate, which includes both coverage and product.
- Ensure current and complete documentation of account notes.
Lead Technical Support Specialist
Apple
03.2019 - 07.2021
- Produced top 1% in statistics for analyzed metrics in entire technical department, spanning NorthEast region.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Oversaw installation of software programs and hardware systems to meet proper IOS/OS requirements.
Business Account Executive
ADT Security Services
11.2018 - 04.2019
- Assessed designated location's individual and team performances, analyzing data trends to determine best methods to improve sales results
- Tracked changing product lines to effectively meet dynamic market demands
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Held weekly meetings with Regional Sales Director to identify techniques to overcome sales obstacles
- Increased sales revenue to $6,000 per month in Video monitoring and security system services by leveraging effective negotiating skills
- Attracted new clientele and developed customer relationships by hosting product-focused events
- Proper utilized salesforce to increase customer base along with business revenue
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05.2024
High School Diploma -
Minnechaug Regional High School
Wilbraham, MA06.2017
Skills
- Complex Problem-Solving
- User Acceptance Testing (UAT)
- Client Relations
- MS Office (Excel, Visio, Word, Power Point, Outlook etc)
- User Story Creation
- Acceptance Criteria Review
- Agile/ Multi-Workflow
- Jira/Confluence/Smart Sheets
LinkedIn Profile
https://www.linkedin.com/in/brandon-gregory-788468b2/
Timeline
IT Business Analyst II
Envision Pharma Group
12.2021 - Current
Agency Support Advisor
Travelers
08.2021 - 12.2021
Lead Technical Support Specialist
Apple
03.2019 - 07.2021
Business Account Executive
ADT Security Services
11.2018 - 04.2019
Bachelor of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Minnechaug Regional High School
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