Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Griffin

Houston,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 15 years of relevant work experience to your team.

Overview

6
6
years of professional experience

Work History

Resident Care Counselor

Shaunty Healing Center
08.2022 - 10.2023
  • Assess the clinical needs of resident clients
  • Evaluate clients for potential crisis situations and determine appropriate intervention.
  • Organized a non-profit called dance with me. This was designed to keep them actively motivated through dance as a form of mental health positive out look with being free in a space they ae comfortable and positive.


  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.




Technical Support & Sales Representative PPX

Asurion
01.2021 - 07.2022
  • Identities, investigates, and resolves users problems and services with computer software and hardware.
  • Used ticketing systems to manage and process support actions and requests.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Sales Representative

FedEX
09.2020 - 12.2021
  • Responsible for handling transactions fast and accurately and counting the money in the drawer.
  • Consultant will operate and maintain a wide variety of equipment, move boxes with equipment
  • Organize and complete the collection and delivery of their packages
  • Noted any discrepancies or questionable transactions.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Increased sales and customer satisfaction through personalized servicing.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Generated reports detailing findings and recommendations.

Call Center Customer Service Representative

General Dynamics IT
02.2018 - 07.2020
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Educated customers on company systems, form completion, and access to services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.

Education

High School Diploma -

Benton Harbor High School
Benton Harbor, MI
06.2005

Associate of Arts - Business Administration

American InterContinental University
Chicago, IL
02.2019

BBA - Health Services Administration Management

American InterContinental University
Schaumburg, IL
09.2020

MBA - Business Administration And Management

American InterContinental University
Schaumburg, IL
08.2022

Skills

  • Clinical Quality Program Standards
  • Care Plan Assessment
  • Household Support
  • Alcohol Rubs
  • Medical Reminders
  • Customer Relations
  • Sales Expertise
  • Customer Service
  • Help Desk Support
  • Retail Sales Customer Service
  • Call Controlling
  • Good Listening Skills

Timeline

Resident Care Counselor

Shaunty Healing Center
08.2022 - 10.2023

Technical Support & Sales Representative PPX

Asurion
01.2021 - 07.2022

Sales Representative

FedEX
09.2020 - 12.2021

Call Center Customer Service Representative

General Dynamics IT
02.2018 - 07.2020

High School Diploma -

Benton Harbor High School

Associate of Arts - Business Administration

American InterContinental University

BBA - Health Services Administration Management

American InterContinental University

MBA - Business Administration And Management

American InterContinental University

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Brandon Griffin