Brandon Griffith
Westbrook,ME
Summary
Personable Customer Service Representative offering 5+ years of experience resolving account and service concerns for customers. Efficiently uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
4
4
years of professional experience
Work History
Consultant
Emburse
01.2022 - 04.2023
- Created and managed 20+ project plans, timelines and budgets.
- Connected with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Supported clients with business analysis, documentation, and data modeling.
Technical Support Representative
Emburse
10.2019 - 01.2022
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Developed user-friendly guides and resources to assist customers with self-resolution of common technical issues.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
- Diagnosed and troubleshot hardware, software and network issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
Insurance Agent
State Farm
01.2019 - 10.2019
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Conducted research and identified market trends to develop better strategies for sales.
- Negotiated favorable terms on behalf of clients by leveraging industry knowledge during interactions with carriers.
- Analyzed risk factors to recommend appropriate coverage levels.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Generated leads through cold-calling, networking and other outreach methods.
Education
High School Diploma -
Westbrook High School
Westbrook, ME06.2010
Skills
- Customer service excellence
- Issue Resolution
- Product Recommendations
- Client Education
- Financial Transactions
- Account Management
- Banking knowledge
- Workload Management
Timeline
Consultant
Emburse
01.2022 - 04.2023
Technical Support Representative
Emburse
10.2019 - 01.2022
Insurance Agent
State Farm
01.2019 - 10.2019
High School Diploma -
Westbrook High School
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