Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Certification
Accomplishments
Affiliations
References
Timeline
Generic

Brandon Grohnke

Toledo,OH

Summary

Seasoned professional with a robust background in server training at Texas Roadhouse and financial advising at Northwestern Mutual. Demonstrates exceptional leadership and relationship-building skills, adept at enhancing server performance and driving financial product sales. Proven track record in food safety compliance and wealth management, ensuring client satisfaction and operational excellence. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Financial Representative

Northwestern Mutual
Toledo, Ohio
09.2024 - 10.2024
  • Identified and evaluated customer needs for financial products and services.
  • Developed strategies to increase sales of financial products and services.
  • Provided timely responses to customer inquiries about financial products and services.
  • Analyzed customers' existing policies and recommended changes or additional coverage.
  • Organized meetings with potential clients to discuss their financial goals and objectives.

  • Explained insurance policy details to customers, including coverage amounts, exclusions, riders.
  • Conducted risk assessments for customers based on their individual circumstances.

  • Ensured accuracy of all documentation related to client accounts.
  • Worked with customers to determine needs, evaluate financial means, and check eligibility for products or services.
  • Reviewed customer applications and pursued missing information to complete submissions.
  • Built positive and productive customer connections to drive consistent sales.
  • Delivered presentations to key decision makers and offered financial recommendations.
  • Discussed client financial options to keep customers informed regarding transactions.

Server trainer

Texas Roadhouse
03.2012 - Current
  • At Texas Roadhouse, I have had many positions.
  • Starting at entry level and then making it up to being a supervisor with up to 15 coworkers for whom I was directly responsible.
  • I am currently a server who is responsible for helping to train new servers so that they work well in our system, as well as teaching them what will be expected of them while working.
  • I have been in various leadership positions while working for Texas Roadhouse.
  • I am very approachable for anyone who may seek information.
  • I am descriptive and detailed in my work, as that is what I believe is the key to success.
  • I am aware of the different learning styles, and I am able to apply my teaching, as well as my learning methods, according to the situation.
  • While working, I am very focused, while being mission-oriented.
  • While working in food service, I have a plethora of experience with outstanding customer service and customer relations.
  • I also regularly handle reasonable amounts of currency throughout every shift.
  • Provided one-on-one support to ensure successful completion of training objectives.
  • Monitored performance of trainees throughout the course duration to identify areas for improvement.
  • Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
  • Coached staff members on best practices for optimizing server performance levels.

Education

High School diploma -

Springfield High School
01.2015

Criminal Justice

Owens Community College
Perrysburg, OH

Skills

  • Food spoilage prevention
  • Employee mentoring
  • Food safety oversight
  • New employee mentoring
  • Menu memorization
  • Kitchen communication
  • Patron satisfaction
  • Guest relations management
  • POS system proficiency
  • Food running skills
  • Food safety compliance
  • Server management
  • Upselling strategies
  • Allergy awareness
  • Quality control
  • Table management
  • Strong leadership
  • Order accuracy
  • Retirement planning
  • Customer service
  • Client servicing
  • Service referrals
  • Financial reviews
  • Cash flow analysis
  • Wealth management
  • Product recommendations
  • Risk analysis
  • Relationship building
  • Presentation development
  • Debt management
  • Appointment scheduling
  • Financial planning

Hobbies and Interests

  • Finding a profession that is enjoyable and mutually beneficial.
  • Being active.
  • Listening to music.
  • Spending time with family.

References

  • Todd Koester, Direct superior, 419-866-4890
  • Kim Kline, Direct superior, 419-866-4890

Certification

  • Life and Health insurance

Accomplishments

  • Multiple promotions including leaderships roles.
  • Responsible for ensuring the training of new personnel set them up for success.
  • Responsible for leading FOH operations so that guests had a favorable experience.

Affiliations

  • I spend as much time s possible with family. I have three nephews that motivate me to do better and be better.
  • I am an active individual. I exercise regularly and participate in athletic events such as "Tough Mudders".
  • Music enthusiast. I can be found singing regularly. in public or private.
  • I am a gamer. I love to play games and even act as if I am a character in a fantasy.

References

References available upon request.

Timeline

Financial Representative

Northwestern Mutual
09.2024 - 10.2024

Server trainer

Texas Roadhouse
03.2012 - Current

High School diploma -

Springfield High School

Criminal Justice

Owens Community College

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Brandon Grohnke