Brandon Hagan
Gallatin,TN
Summary
Efficient and accurate Certified Pharmacy Technician thrives in fast-paced settings. Team player with strong customer engagement and data entry skills.
Overview
8
8
years of professional experience
Work History
Certified Pharmacy Technician
Publix
Gallatin, TN
03.2021 - Current
- Provided medication and other healthcare products to customers accurately and efficiently.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Verified accuracy of patient information on prescription orders.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Performed administrative duties such as filing, data entry, answering phones.
- Maintained records of controlled substances dispensed according to state regulations.
- Assisted patients in understanding their medication instructions and usage directions.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Entered patient profile information into computer systems accurately and completely.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Received, reviewed, dispensed and labeled over 300 prescriptions daily.
Customer Service Team Leader
Publix
Gallatin, TN
06.2016 - 03.2023
- Scheduled, assigned, and monitored daily work activities of customer service team members.
- Developed and maintained effective working relationships with customers, vendors, and other stakeholders.
- Provided guidance to customer service representatives in resolving complex customer issues.
- Verified cash drawer, counted money and balanced office.
- Resolved discrepancies between physical count of cash and register balance.
- Performed opening and closing procedures according to established guidelines.
- Identified suspicious activities or irregularities and reported to management immediately.
- Trained new employees on proper cash handling techniques and protocols.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
Education
High School Diploma -
White House High School
White House, TN05-2018
Some College (No Degree) - Computer Science
Volunteer State Community College
Gallatin, TNSkills
- Monitoring Therapeutic Effectiveness
- Medication Inventory Management
- Physician Orders Processing
- Acute Care Expertise
- Patient Paperwork
- Insurance Billing
- Data Screening
- Compiling Data
Timeline
Certified Pharmacy Technician
Publix
03.2021 - Current
Customer Service Team Leader
Publix
06.2016 - 03.2023
High School Diploma -
White House High School
Some College (No Degree) - Computer Science
Volunteer State Community College
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