Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Northcutt

Batesburg-Leesville,SC

Summary

Proven Office Administrative Assistant and Veterinary Technician with a track record of enhancing customer satisfaction and streamlining office operations at Mastec and various animal clinics. Excelled in document preparation, schedule management, and providing exceptional customer service. Demonstrated leadership in improving clinic efficiency and patient care through effective communication and inventory management skills. Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

24
24
years of professional experience

Work History

Office Administrative Assistant

Mastec
01.2020 - 10.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Managed phone and email correspondence and handled incoming and outgoing mail.

Office Administrative Assistant

Ansco & Associates
10.2015 - 12.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and emailing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Maintained inventory of office supplies and placed orders.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed filing system, entered data and completed other clerical tasks.

Veterinary Technician & Reception

Sunset Animal Clinic
08.2010 - 08.2015
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Performed euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
  • Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Administered medications to animals in treatment and documented changes in condition.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Triaged incoming patients to determine treatment needs and urgency of care.

Lead Veterinary Technician & Reception

Irmo Animal Hospital
01.2003 - 07.2010
  • Collaborated with veterinary team members to provide seamless continuity of care for all patients throughout their visits.
  • Assisted veterinarians with surgical procedures, ensuring accurate preparation of instruments, medication administration, and post-operative care.
  • Conducted diagnostic testing including blood draws, urinalysis tests, radiographs for accurate diagnosing of various medical conditions in animals.
  • Demonstrated strong leadership skills by overseeing daily clinic operations while delegating tasks appropriately to ensure smooth functioning of the practice.
  • Assisted veterinarians in emergency situations by providing timely and effective support, ultimately resulting in successful patient outcomes.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Administered medications to animals in treatment and documented changes in condition.
  • Assisted in preparation and administration of anesthesia for surgical processes.
  • Administer medications, vaccines and treatments as instructed by veterinarian.
  • Collected and prepared specimens for laboratory testing.
  • Educated clients on nutrition, preventive health and other animal care.
  • Performed dental cleanings using ultrasonic scaler.
  • Maintained detailed medical records for each patient, resulting in accurate diagnoses and effective treatment plans.
  • Provided exceptional customer service by greeting clients warmly, answering questions knowledgeably, and scheduling appointments efficiently.

Veterinary Technician & Reception

Friarsgate Animal Hospital
02.2000 - 12.2002
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays and fecal testing to aid in accurate diagnosis and treatment planning.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Administered medications to animals in treatment and documented changes in condition.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Educated pet owners on preventative care, significantly reducing incidence of common diseases.
  • Provided nutritional counseling for pet owners, leading to improved health outcomes for pets.
  • Improved clinic efficiency with organization of medical inventory and timely restocking of supplies.
  • Managed scheduling and appointments, optimizing clinic operations and veterinarian time.

Education

High School Diploma -

Perry High School
Perry, OH

Skills

  • Verbal Communication
  • Schedule Management
  • Document Preparation
  • Scheduling appointments
  • Billing and Invoicing
  • Database entry
  • Document Scanning
  • Inventory Management
  • Telephone reception
  • Customer Engagement
  • Supply Inventory
  • Customer Service
  • Computer Skills

Timeline

Office Administrative Assistant

Mastec
01.2020 - 10.2023

Office Administrative Assistant

Ansco & Associates
10.2015 - 12.2019

Veterinary Technician & Reception

Sunset Animal Clinic
08.2010 - 08.2015

Lead Veterinary Technician & Reception

Irmo Animal Hospital
01.2003 - 07.2010

Veterinary Technician & Reception

Friarsgate Animal Hospital
02.2000 - 12.2002

High School Diploma -

Perry High School

Similar Profiles

CREATE PROFILE
Tammy Northcutt