Brandon Hale
Carmel-by-the-Sea,CA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
1
1
year of professional experience
Work History
Sales Associate
99 Cents Only
Signal Hill, CA
10.2023 - 05.2024
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed credit card transactions quickly and securely.
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Organized stockroom shelves according to size, color or style.
- Assisted customers with product selection, sizing and styling.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
High School Diploma -
Carmel Valley High School
Carmel Valley, CA06-2023
Skills
- Promotional support
- Upselling
- Payment Processing
- Customer Needs Assessment
- Product Sales
- Order Processing
- Inventory Control
- Self-Checkout Assistance
- Problem-Solving
- Relationship Building
- Outgoing Personality
- Stocking and Receiving
- Cash Handling
- Flexible Schedule
- Store Opening and Closing
- Written and oral communication skills
- Positive and professional
- Client Service
- Problem-solving skills
- Listening Skills
- Sales Training
- Excellent communication skills
- Retail Store Operations
- Product Recommendations
- Time Management
- Complex Problem-Solving
- Money Handling
- Dusting
- Window Cleaning
- Customer Service
- Safe cleaning with chemicals
- Hardworking
- Housekeeping
Timeline
Sales Associate
99 Cents Only
10.2023 - 05.2024
High School Diploma -
Carmel Valley High School
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