Results-driven professional seeking a management position where I can leverage leadership abilities, strategic planning skills, and team development expertise to drive organizational success, improve operational efficiency, and achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Center Supervisor
CSL Plasma
Hayward, CA
01.2023 - 08.2025
- Manage a team of phlebotomists and support staff, including scheduling, training, and evaluations
- Provide ongoing training and mentorship to maintain high competency
- Perform venipunctures, capillary punctures, and related procedures
- Ensure proper labeling, handling, and transportation of blood samples
- Maintain compliance with OSHA, FDA, and other regulations
- Conduct regular audits to ensure adherence to SOPs and requirements
Completed bi-weekly payroll for 42 employees.
EMT
Norcal Ambulance
Livermore, CA
07.2020 - 03.2023
- Responded promptly and safely to emergency assignments
- Assessed patient condition through exams and gathered information from the scene
- Interpreted histories and conducted physical examinations to identify critical issues
- Monitored patients and adjusted plans as needed
- Maintained emergency vehicle readiness by cleaning and restocking supplies
Managed approximately 30 incoming calls, emails and faxes per day from customers
Program Assistant
San Francisco Pretrial Diversion Project
San Francisco, CA
07.2022 - 11.2022
- Managed Program Manager's calendar and scheduled meetings
- Attended staff meetings and took minutes
- Handled email correspondence and phone calls
- Typed letters and reports, compiled and sent bulk mailings
- Proofread documents and coordinated interdepartmental communication
- Reserved equipment and rooms for meetings and presentations
Managed approximately 70-100 incoming calls, emails and faxes per day from clients
Security/Cashier
Casino 580
Livermore, CA
08.2015 - 11.2019
- Handled casino chips for the Cage Cashier Department
- Conducted camera checks for missing or stolen chips
- Inspected game equipment for safety and functionality
- Ensured safety of staff and customers while maintaining a clean environment
Processed high-volume transactions efficiently in fast-paced environment.
Maintained accurate cash drawer and balanced end-of-shift reports consistently.
Trained new staff on operational procedures and cash handling protocols effectively.
Education
Health Science -
Merritt College
Oakland, CA
12.2021
Skills
- Excellent customer service skills with ability to handle inquiries and resolve issues efficiently
- Proven ability to multitask in fast-paced environments
- Strong verbal and written communication skills
- Leadership experience with ability to mentor and guide teams
- Proficient in reception duties, scheduling, and appointment management
- Strong patient relations and interpersonal skills
- Emergency response experience including hazmat operations, terrorist prevention, and crowd control
- Proficient in administrative tasks such as multi-line telephones, radio communications, and DAR reporting
Certification
- Emergency Medical Technician (EMT) Certificate
- Valid EMT State Card
- Valid Ambulance Driver's License
- Contra Costa County EMS Orientation Certificate
- Santa Clara County EMS Orientation Certificate & Badge
- Hazmat First Responder Operations Certificate
- SEMS Certificate (EPO-100)
- FEMA ICS 100, 200, 700 Certificates
- Terrorism Awareness for Emergency Responders (AWR 160) Certificate