Brandon Hamm
Orlando,FL
Summary
Dynamic professional with extensive experience in customer service and safety management within high-volume environments. Proven ability to leverage exceptional communication skills to enhance guest experiences and swiftly resolve concerns, ensuring satisfaction and safety. In-depth knowledge of operational procedures and safety standards contributes to effective attraction management, fostering secure and enjoyable experiences for all visitors. Dedicated team player with a strong emphasis on adaptability, consistently meeting evolving needs while upholding the highest standards of efficiency and safety.
Overview
5
5
years of professional experience
Work History
Attractions Attendant
Universal Studios Orlando
07.2025 - Current
- Ensured guest safety and satisfaction by monitoring attractions and addressing concerns promptly.
- Streamlined operational workflows to enhance efficiency during peak park hours.
- Led efforts to optimize guest flow, enhancing overall visitor experience at attractions.
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Assisted guests with special needs, providing accommodations that ensured their enjoyment of the park''s offerings.
Outdoor Vending Cast Member - Disney College Program
Walt Disney World Company
08.2024 - 07.2025
- Delivered food orders daily to guests with promptness and attentive service, receiving positive feedback that enhanced their magical Disney experience.
- Developed expertise across various positions, providing mentorship that accelerated integration for new team members.
- Proactively stocked carts with a diverse range of products to maintain full inventory levels, boosting customer satisfaction and minimizing lost sales opportunities.
- Crafted pretzels and a variety of other foods for carts, consistently receiving positive feedback from customers.
Front of store attendant, Guest advocate
Target
11.2020 - 07.2024
- Cultivated an inclusive atmosphere by hosting engaging events and responding to guest feedback.
- Utilized effective problem-solving and decision-making strategies to swiftly resolve guest concerns, enhancing the overall guest experience and fostering positive feedback.
- Managed guest returns and effectively addressed product issues, enhancing customer satisfaction and streamlining the returns process for a smoother shopping experience.
- Successfully navigated diverse guest interactions, quickly adjusting approaches to resolve issues and enhance satisfaction, resulting in consistently positive feedback.
Dishwasher
Sickies Garage
08.2020 - 10.2020
- Cultivated a germ-free kitchen oasis by scrubbing and sterilizing dishes, ensuring delightful dining experiences.
- Transformed the kitchen into an orderly workspace by organizing daily tasks boosting workplace efficiency.
- Ensured a spotless and welcoming atmosphere by mopping and cleaning 3+ bathrooms and dining area floors before restaurant opening, contributing to a pleasant experience for guests.
- Maintained a spotless kitchen environment through diligent cleaning tasks, including mopping and sanitizing surfaces to ensure a hygienic workspace for the team.
Education
Bachelor of Science - Nursing
Valencia College
Orlando, FLDiploma - Culinary Arts
Arbor View High School
Las Vegas, NV05.2020
Skills
- Strong verbal communication
- Customer Service
- Active Listening Skills
- Computer Proficiency
- Time Management
- Problem-Solving
- Effective multitasking
Timeline
Attractions Attendant
Universal Studios Orlando
07.2025 - Current
Outdoor Vending Cast Member - Disney College Program
Walt Disney World Company
08.2024 - 07.2025
Front of store attendant, Guest advocate
Target
11.2020 - 07.2024
Dishwasher
Sickies Garage
08.2020 - 10.2020
Diploma - Culinary Arts
Arbor View High School
Bachelor of Science - Nursing
Valencia College