Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Hanley

Charlotte,NC

Summary

Dynamic bar manager with proven expertise in customer service and staff training at Resident Culture Brewing. Skilled in inventory management and responsible alcohol service, I fostered a loyal customer base, enhancing guest experiences and driving repeat business. Recognized for effective problem-solving and team leadership, I consistently maintained high standards of service.

Overview

11
11
years of professional experience

Work History

Bar Manager

Resident Culture Brewing
03.2024 - 07.2025
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Handled customer complaints professionally, resolving issues promptly and effectively.
  • Fostered positive work atmosphere, reducing staff turnover rates.
  • Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.
  • Elevated customer satisfaction with introduction of customer feedback system, addressing concerns promptly.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
  • Coordinated themed nights attracting different demographics expanding overall clientele.

Sales Associate

7-eleven
03.2021 - 03.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Busser

Eddie's Place
10.2017 - 02.2020
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Supported team members with additional tasks, promoting a positive work environment.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Demonstrated attention to detail when setting tables according to restaurant standards.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
  • Displayed excellent time management skills while balancing multiple tasks simultaneously.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Provided support during special events, ensuring seamless operations despite increased demands.
  • Respected guest privacy by discreetly clearing dishes without interrupting conversations.
  • Contributed to restaurant's reputation for cleanliness, diligently sweeping and mopping floors daily.
  • Reduced wait times for seating, efficiently managing flow of guests during peak hours.
  • Enhanced customer service by quickly providing clean and well-organized tables ready for new guests.

Deli Clerk

Arthur's
03.2014 - 10.2017
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
  • Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
  • Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Learned other teammates' work tasks to train as backup.
  • Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
  • Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
  • Streamlined order fulfillment processes for quicker turnaround times and increased customer satisfaction.
  • Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
  • Improved product freshness and reduced waste with meticulous stock rotation practices.
  • Trained new deli clerks, enhancing team's efficiency and service quality.

Education

No Degree -

East Mecklenburg High School
Charlotte, NC

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Staff training
  • Training and mentoring
  • Responsible alcohol service
  • Bar management
  • Inventory management
  • Guest interaction
  • Outgoing personality
  • Inventory control
  • Safety awareness
  • Customer relations
  • Issue resolution
  • Relationship building
  • Supervisory experience
  • Quality control
  • Verbal and written communication
  • Foodservice management
  • ABC standards
  • Rule enforcement
  • Performance monitoring
  • Workplace safety protocols
  • Time management
  • Clear communication
  • Team collaboration
  • Decision-making
  • Team building
  • POS system proficiency
  • Upselling techniques
  • Hospitality and accommodation
  • FOH operations oversight
  • Bar staff supervision
  • Money handling
  • Liquor law compliance
  • Collaboration and teamwork
  • Calm and pleasant demeanor
  • Staff supervision
  • Front of house management
  • POS terminal operation
  • Quality assurance

Timeline

Bar Manager

Resident Culture Brewing
03.2024 - 07.2025

Sales Associate

7-eleven
03.2021 - 03.2024

Busser

Eddie's Place
10.2017 - 02.2020

Deli Clerk

Arthur's
03.2014 - 10.2017

No Degree -

East Mecklenburg High School

Similar Profiles

CREATE PROFILE