Brandon Hanna
Oklahoma City,Oklahoma
Summary
Hardworking Operator skilled in quality control and machine and equipment troubleshooting paired with outstanding time management and multitasking abilities. Quick learner offering 18 years of experience computers in various forms tasks required by my employers. Focused on reducing costs and increasing productivity. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
20
20
Years of professional experience in Service and Tech
Work History
Remote Pilot Operator
Saic - Science Applications International
Oklahoma City, Oklahoma
07.2020 - Current
- Worked as a simulated Pilot or acted as Outside Air-space tower for students going through the FAA ATC Academy.
- Trained for all sectors in Pilot, and Ghost. (Enroute department)
- Trained in the use of the Terminal Sector. (RTF, Tsew, and Tetra areas)
- Assisted with the training of new hires.
Sales Representative
Scrubs and Beyond
Oklahoma City, OK
01.2020 - 02.2021
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Fostered relationships with customers to expand customer base and retain business.
- Monitored customer order process and addressed customer issues.
Remote Pilot Operator
Chickasaw Nation Industries
Oklahoma City, OK
01.2018 - 07.2020
- Worked as a simulated Pilot or acted as Outside Air-space tower for students going through the FAA ATC Academy.
- Trained for all sectors in Pilot, and Ghost. (Enroute department)
- Trained in the use of the Terminal Sector. (RTF, Tsew, and Tetra areas)
- Assisted with the training of new hires.
Head Host
TGI Fridays Franchise
Oklahoma City, OK
07.2016 - 06.2019
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Monitored dining area to assess server capacity and estimate wait times.
Education
GED -
06.2000
- Number 6 GPA 4.0
- Participated in Martial Arts (Tang Su Do: Rank 8th Gup Green Belt (final rank before leaving the school, [1997-1999])
- Film Makers club Member, 1997-1999
- Yearbook Club Member 1997, 1999
- Starting Forward for The Warriors Basketball team, 1997-1999
Skills
- Quality assurance standards
- Equipment operation
- Documentation ability
- Communication
- Reliable & trustworthy
- Active listening
- Critical thinking
- Computer skills
- Supervision & leadership
- Customer service
- Basic math
- Conflict resolution
- Multitasking
Timeline
Remote Pilot Operator - Saic - Science Applications International
07.2020 - Current
Sales Representative - Scrubs and Beyond
01.2020 - 02.2021
Remote Pilot Operator - Chickasaw Nation Industries
01.2018 - 07.2020
Head Host - TGI Fridays Franchise
07.2016 - 06.2019
Ark Christian Academy - GED,