Brandon Haraldson

Database Management: Developed and maintained complex SQL and T-SQL scripts using Microsoft SQL Server to generate Dynamic Link Libraries (DLLs), ensuring efficient data retrieval and storage solutions

• Software Development: Utilized C# and Visual Studio to enhance and expand the functionality of various college applications, including the Project Manager application
• Feature Enhancement: Implemented new features such as advanced code search functions within applications to streamline the development process and improve user experience
• Version Control and Deployment: Integrated functionalities for checking in projects to Azure DevOps using Git commands and PowerShell scripts, facilitating smoother version control and deployment processes
• Collaboration: Worked closely with cross-functional teams to gather requirements, design solutions, and implement changes, contributing to continuous improvement of college applications
• Troubleshooting and Support: Provided technical support and troubleshooting for application-related issues, ensuring minimal downtime and optimal performance for end-users

• Managed teller operations during peak hours, ensuring fast and accurate transactions.
• Guided customers in using online banking platforms and mobile apps, enhancing digital service adoption.
• Assisted with troubleshooting and adoption of digital tools such as mobile deposits and online bill payments.
• Trained customers and colleagues on digital banking tools, improving tech proficiency and overall satisfaction.
• Stayed up-to-date on digital banking trends, contributing to process improvements.
• Resolved account issues and processed transactions efficiently to boost customer satisfaction.
• Monitored transactions for suspicious activity, preventing potential fraud and ensuring compliance with security protocols.

• Proficiently diagnosed and troubleshooted software and hardware issues
• Skillfully repaired a wide range of devices including laptops, desktops, smartphones, and tablets
• Repaired and replaced parts such as motherboards, screens, keyboards, batteries, and hard drives
• Knowledgeable in both Windows and macOS operating systems
• Experienced in software installation and setup, including antivirus software, drivers, and office suites
• Familiar with network troubleshooting and setup, including Wi-Fi connectivity and router configurations
• Detail-oriented and focused on delivering high-quality repairs in a timely manner
• Customer service-oriented with excellent communication and interpersonal skills
• Able to work independently as well as part of a team in a fast-paced environment
• Consulted customers about technical issues in person and over the phone
• Facilitated business transactions and invoices

• Provided timely and efficient pick up and delivery services for businesses and residences
• Maintained customer relationships with existing and newly acquired businesses
• Communicated customer feedback, queries and requests to managerial staff
• Worked within the time constraints of customers to schedule suitable delivery and pick up times
• Took inventory of and organizing large quantities of packages in a fast paced environment
• Followed UPS safety protocols and procedures while operating a delivery vehicle
• Conducted pre and post trip vehicle inspections in order to safely facilitate daily operations
• Collaborated with management and other delivery team members to fulfill daily volume of pickups and deliveries
• Conducted on route training with other team members