Brandon Hardy
District Heights,MD
Summary
Proven leader in hospitality and entertainment management, excelling in customer service and problem-solving. At Marriott, significantly enhanced guest satisfaction and streamlined front desk operations. Skilled in generating reports and fostering teamwork, demonstrated a strong work ethic and decision-making ability. Achieved notable improvements in operational efficiency and staff training, contributing to business growth.
Overview
14
14
years of professional experience
Work History
Night Auditor
Marriott
01.2024 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Night Auditor
Generator Hotel
01.2022 - 01.2023
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Generated and printed daily financial reports to track hotel performance.
- Managed 30 Calls or more on any given night
Bell Attendant
Marriot Hotel
03.2019 - 08.2020
- Supported event set-up and tear-down efforts as needed, contributing to successful functions held at the hotel.
- Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
- Contributed to hotel safety standards by reporting any suspicious activity or security concerns to management immediately.
Assistant Manager
Regal Cinemas
05.2013 - 01.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Associate
Regal Cinemas
11.2010 - 05.2013
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
High School Diploma -
Suitland High School
District Heights, MD06.2008
Skills
- Front Desk Operations
- Multitasking and Organization
- Problem-Solving
- Strong Work Ethic
- Generating Reports
- Punctual and Dependable
- End-of-Day Processes
- Resolving issues
- Teamwork and Collaboration
- Decision-Making
- Customer Service
- Staff Training
Networking, Team Building, Creating Opportunities, Reading
The basic principles to building a healthy foundation to which you can
grow yourself in any field.
Timeline
Night Auditor
Marriott
01.2024 - Current
Night Auditor
Generator Hotel
01.2022 - 01.2023
Bell Attendant
Marriot Hotel
03.2019 - 08.2020
Assistant Manager
Regal Cinemas
05.2013 - 01.2019
Associate
Regal Cinemas
11.2010 - 05.2013
High School Diploma -
Suitland High School
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