Brandon Harp

• Manages I.T. support functions for the corporate headquarters with 140+ employees, including executive support.
• Collaborates with other employees to research and resolve problems.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Provides technical support for identifying, investigating, and resolving user problems with computer software and hardware for issues beyond Technical Support Representatives' expertise.
• Evaluate expanding or enhanced computer operations; recommend improvements and upgrades to hardware and software to manage workload and system requirements.
• Implemented and oversees the I.T. Asset Management Program and I.T. Compliance programs.
• Cisco Meraki Network implementation for the company headquarters
• Formally educate forensic and structural engineers, HVAC technicians, and fire investigators on IT equipment, security, and proper field use.

• Managed I.T. Support functions for the North American headquarters with 80+ employees, including executive support

• Answered user inquiries regarding computer software or hardware operations to resolve problems.

• Oversaw the daily performance of computer systems.

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

• Set up equipment for employee use, performing or ensuring proper cables, operating systems, or appropriate software installation.

• Referred significant hardware or software problems or defective products to vendors or technicians for service.

• Performed server maintenance and network upgrades when required.

• Assisted the I.T. Director of North American Operations with miscellaneous tasks when requested.

• Managed 40-60 daily help desk calls in a high-volume I.T. department.
• Set up equipment for faculty, staff, and student use.
• Assisted users via telephone, web, and chat to diagnose and triage problems.
• Restored performance by completing basic hardware, software, and other related equipment repairs.
• Assisted senior-level IT staff and software engineers in the event of a significant software and hardware catastrophe.
• Discussed security solutions with internal information technology teams and management.
• Trained and educated staff and faculty on the Power Campus system.
• Implemented new cyber awareness programs for students to assist in preventing cybercrime-related attacks.