Brandon Harris
Paragould,AR
Summary
Experienced enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
22
22
years of professional experience
Work History
Pharmacy Business Consultant
Smith Drug Company
2019.01 - Current
- Lead and direct pharmacy’s on how to improve overall gross margin
- Current market area: Arkansas, Southeast Missouri, Western Tennessee, North Mississippi
- Work through Smith Drug programs to help the partner pharmacies improve margins and organizational structure with monthly visits
- Present opportunities for pharmacies to enhance reimbursement
- Work through pharmacy’s cost of goods to share opportunities with purchasing
- Review staffing levels utilizing industry averages to improve operating margins
- Utilize CRM / Salesforce for managing visits
- Work to meet sales budgets and forecasting for Smith Drug Company while improving existing customers’ overall experience.
Regional Sales Manager
Smith Drug Company
2013.11 - 2019.01
- Lead and evaluate a team of Territory Account Managers, located within Arkansas and surrounding states
- Monthly/Annual forecast management through monthly KPI’s and other goal reporting with
- Meet sales goals and objectives by building and presenting presentations for existing and prospective customers
- Make presentations for key account proposals alongside my team
- Oversee and manage customer’s purchases with an average of 450 mm in annual sales volume
- Provide the pricing, presentations, and tools for the Account Mangers to grow and manage their markets effectively
- Train and hire new Territory Account Managers for existing and prospective markets while planning new markets for the company
- Manage my team and our goals by monitoring our CRM (Sales Force) and through field training
- Manage and monitor monthly expense reports
- Help train staff how to utilize CRM (Salesforce)
Territory Account Manager
Smith Drug Company
2007.10 - 2013.11
- Generate growth in sales by creating and bringing on prospective customers
- Promote programs and services to existing customers to maximize their business
- Responsible for creating, facilitating, and maintaining positive customer relationships while communicating needs and expectations between the customer and Smith Drug Company
- Manage monthly purchase reports to ensure the customers are maintaining the negotiated purchase figures while achieving 10% growth
- Act as a liaison between Smith Drug Company and their respective customers by communicating new products, regulations, and services
- Train new and existing accounts on how to utilize the different ordering and reporting systems.
Field Retail Service Specialist
Smith Drug Company
2005.01 - 2007.10
- Helped customers manage their over-the-counter merchandise by identifying areas of potential need and growth
- Managed a territory that included several states
- Provided training on the company’s computerized ordering systems
- Promote OTC products and OTC programs to customers.
Field Territory Merchandiser
Walsh Heartland LLC
2003.01 - 2005.11
- Helped customers manage their over-the-counter merchandise by identifying areas of potential need and growth
- Managed a territory with customers throughout 6 states
- Provided training for the customers on the company’s portal ordering systems.
Computer Technician
Walsh Heartland LLC
2002.11 - 2003.01
- Daily responsibilities included: Utilized an AS 400 operating system to print invoices and requested reports
- Also served as a shipping clerk and order filler.
Shipping Clerk
Walsh Heartland LLC
2002.08 - 2002.11
- Daily responsibilities included: coordinating daily routes; manifesting; filling orders; loading stock; maintaining accurate paperwork for daily activities and billing purposes; operating warehouse machinery.
Education
Bachelor of Science - Business
06.2023
- Major in Financial Planning
- Dean's List
- Honoree of Golden Key Honors Society
- International Business Honor Society, Delta Mu Delta
Public Speaking - Effective Communication And Skills For Success
03.2007
Skills
- Business Development
- Efficient in Salesforce CRM
- Efficient in Microsoft Office
- Account Retention
- Presentation Skills
- Business Planning
- Project Management
- Solution Implementation
- Revenue Generation
- Workforce Management System Software
Timeline
Pharmacy Business Consultant - Smith Drug Company
2019.01 - Current
Regional Sales Manager - Smith Drug Company
2013.11 - 2019.01
Territory Account Manager - Smith Drug Company
2007.10 - 2013.11
Field Retail Service Specialist - Smith Drug Company
2005.01 - 2007.10
Field Territory Merchandiser - Walsh Heartland LLC
2003.01 - 2005.11
Computer Technician - Walsh Heartland LLC
2002.11 - 2003.01
Shipping Clerk - Walsh Heartland LLC
2002.08 - 2002.11
University of Phoenix - Bachelor of Science, Business
Dale Carnegie - Public Speaking, Effective Communication And Skills For Success
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