Brandon Harris
Katy,Texas
Summary
Seasoned operations leader with a proven track record at Puttshack for enhancing organizational efficiency and customer loyalty through strategic planning and execution. Excelled in logistics management and leadership training, achieving significant improvements in operational efficiency and cost control. Skilled in fostering team development and implementing financial controls, consistently exceeding productivity targets.
Overview
10
10
years of professional experience
Work History
Assistant Director of Operations
Puttshack
04.2023 - Current
- Conduct daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Handled escalated customer complaints to provide full resolutions and promote loyalty
- Build sales forecasts and schedules to reflect desired productivity targets
- Monitored business levels and realigned team positions to provide optimal coverage for customers’ demands
- Developed and maintained exceptional customer services standards
- Inventory and order supplies for the venue
- Mentored front of the house personnel on company polices customer service techniques and professional communication
Hospitality Director
Puttshack
04.2023 - 06.2024
- Conduct daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Handled escalated customer complaints to provide full resolutions and promote loyalty
- Build sales forecasts and schedules to reflect desired productivity targets
- Monitored business levels and realigned team positions to provide optimal coverage for customers’ demands
- Developed and maintained exceptional customer services standards
- Inventory and order supplies for the venue
- Mentored in front of the house personnel on company polices customer service techniques and professional communication
General Manager
Golf Suites Baton Rouge
02.2022 - 02.2023
- Conduct daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Handled escalated customer complaints to provide full resolutions and promote loyalty
- Build sales forecasts and schedules to reflect desired productivity targets
- Monitored business levels and realigned team positions to provide optimal coverage for customers’ demands
- Developed and maintained exceptional customer services standards
- Inventory and order supplies for the venue
- Mentored in front of the house personnel on company polices customer service techniques and professional communication
Senior Manager/Events Manager
Pinstripes
09.2020 - 02.2022
- Conduct daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Handled escalated customer complaints to provide full resolutions and promote loyalty
- Build sales forecasts and schedules to reflect desired productivity targets
- Monitored business levels and realigned team positions to provide optimal coverage for customers’ demands
- Developed and maintained exceptional customer services standards
- Inventory and order supplies for the venue
- Mentored front of the house personnel on company polices customer service techniques and professional communication
Training and Development Manager
TopGolf
11.2014 - 08.2020
- Scheduled and directed staff in daily work assignments to maximize productivity
- Efficiently resolved problems or concerns to the satisfaction of all involved problems
- Developed and maintained staff that provided hospitable, professional service while adhering to polices and business initiatives
- Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand based performance standards
- Conducted daily pre-shifts and weekly departmental meetings to ensure organizational efficiency
- Trained staff in every position, including food preparation, money handling and cleaning roles
- Build sales forecasts and schedules to reflect desired productivity targets
- Monitored business levels and realigned team positions to provide optimal coverage for customers’ demands
- Developed and maintained exceptional customer services standards
- Inventory and order supplies for the venue
- Mentored in front of the house personnel on company polices customer service techniques and professional communication
Education
Grambling State University
01.2005
Skills
- Scheduling and coordination
- Logistics management
- Strategic planning and execution
- Leadership training
- Financial controls implementation
- Process improvements
- Schedule oversight
- Operational efficiency
- Cost control
Timeline
Assistant Director of Operations
Puttshack
04.2023 - Current
Hospitality Director
Puttshack
04.2023 - 06.2024
General Manager
Golf Suites Baton Rouge
02.2022 - 02.2023
Senior Manager/Events Manager
Pinstripes
09.2020 - 02.2022
Training and Development Manager
TopGolf
11.2014 - 08.2020
Grambling State University
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