Brandon Harrison
Asheville,NC
Summary
Experienced billing analyst with 7+ years of experience and a proven track record in accurate and efficient billing processes. Proficient in analyzing financial data, ensuring billing regulation compliance, and promptly resolving discrepancies. Skilled in using billing systems to enhance workflow and efficiency, excelling in remote work. Committed to driving success in virtual settings and highly motivated to contribute to company growth.
Overview
10
10
years of professional experience
Work History
Sr. Billing Disputes Specialist
Conduent
Remote
06.2018 - Current
- Supported high-volume transaction processing with strong attention to detail and accuracy in a fully remote environment.
- Analyze billing and financial data to identify discrepancies, irregularities, or trends that may require further investigation.
- Consistently meet deadlines and performance metrics while managing multiple workflows independently.
- Maintain a high level of attention to detail to minimize errors and discrepancies in financial records and billing.
- Strong organizational skills are needed to manage and maintain transaction records, billing data, and related documentation.
- Demonstrated long-term reliability and adaptability across evolving systems and processes.
Fraud Investigator
Conduent
Austin, TX
11.2017 - 06.2018
- Proactively identify suspicious transactions, patterns, or behaviors that may indicate fraudulent activity.
- Conduct thorough investigations into suspected fraud cases, including gathering evidence and analyzing financial records.
- Conduct risk assessments to identify potential areas of vulnerability to fraud.
- Assist affected customers and support them through the resolution process.
Fraud Prevention Specialist
Conduent
Austin, TX
08.2016 - 11.2017
- Help customers resolve fraudulent transaction issues, offering support and guiding them through the resolution process.
- Use advanced fraud detection tools to proactively identify and assess suspicious transactions and account activities.
- Conduct risk assessments to identify potential areas of vulnerability to fraud and recommend risk mitigation strategies.
- Analyze data and reports to identify emerging fraud trends, patterns, and potential threats.
Education
Associate of Arts - Radio-Television-Film
Austin Community College
Austin, TXSkills
Customer Account Resolution
Billing & Transaction Processing
Investigative & Problem Solving
Microsoft 365
Regulatory Compliance & Documentation
Cross Functional Collaboration & Customer Support
Timeline
Sr. Billing Disputes Specialist
Conduent
06.2018 - Current
Fraud Investigator
Conduent
11.2017 - 06.2018
Fraud Prevention Specialist
Conduent
08.2016 - 11.2017
Associate of Arts - Radio-Television-Film
Austin Community College