Brandon Hart
Las Vegas,NV
Summary
Strong communicator and reliable team player, adept at multi-task management and fostering collaboration in high-pressure environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Military Intelligence Analyst
Nevada Army National Guard
05.2018 - Current
- Produced multi-source intelligence reports and products for different agency customers.
- Created useful and timely intelligence products to support field operations.
- Verified visitor security clearances and eligibility for access into SCIFs.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
Customer Service Representative
Warby Parker
04.2022 - 07.2025
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
Package Handler
FedEx
05.2020 - 04.2022
- Assembled, sealed, and loaded packages into correct trucks.
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Education
No Degree - Languages
College of Southern Nevada
Las Vegas, NVNo Degree - Political Science
American Military University
Charles Town, WVHigh School Diploma -
Arbor View High School
Las Vegas, NV05-2018
Skills
- Imagery analysis
- Threat assessment
- Data interpretation
- Intelligence collection
- Punctuality and reliability
- Hospitality and accommodation
- Cultural awareness
- Microsoft office expertise
- Multi-task management
- Team development
- Team collaboration
- Verbal and written communication
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Customer Service Representative
Warby Parker
04.2022 - 07.2025
Package Handler
FedEx
05.2020 - 04.2022
Military Intelligence Analyst
Nevada Army National Guard
05.2018 - Current
No Degree - Languages
College of Southern Nevada
No Degree - Political Science
American Military University
High School Diploma -
Arbor View High School
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