Dynamic Project Manager with extensive experience at Music City Roofers, excelling in construction oversight and client relations. Proven track record in managing multiple roofing installations, ensuring safety compliance, and enhancing customer satisfaction. Skilled in contract review and effective communication, driving project success through strategic planning and detail orientation.
Oversee multiple installations at any given time.
I scrub through the information provided to me for upcoming installs. This includes reviewing contracts, quick measures, materials, company cam photos, etc.
I maintain communication with the homeowner, crew, and the sales representative who sold the job.
I will manage one to multiple installs at one time while keeping good communications with crews during the jobs. I will help run materials to different jobs.
While on sites, I upload detailed notes and photos, upload safety forms, and make sure the crews have all the information they need that is contracted for the job.
I am responsible for creating any change orders with the homeowners if needed.
My goal for each job is to focus on customer satisfaction and communication.
Daily, I have to utilize good organizational skills and time management.
I will use CompanyCam, SalesForce, and Acculynx.
Installs I manage include residential homes, gutters, siding, commercial roofs, such as multifamily, apartment buildings, clinics, TPO roofing, and EPDM.
Duties included overseeing roof installations to ensure they were completed to the specifications of the contract.
I was responsible for job safety, project updates/notes, site clean-up, material orders, COCs, and payment collections.
I maintained good communication with the homeowners, sales, and our suppliers.
I was proficient in utilizing CompanyCam and AccuLynx.
The projects I managed involved residential homes and commercial properties, such as multifamily homes, condos, and apartment complexes.
As a sales representative, it was my job to stay informed about storms and storm damages in any given area.
I would either go door to door to generate new leads, or I would create leads off of referrals.
After my first interactions with the homeowners, I would perform an inspection around the property and on the roof. I'd document storm damages, such as wind, and hail.
Discuss my discoveries with the homeowner, and help them create a new claim with their insurance provider.
Schedule meetings with homeowners and adjusters.
I'd work through the process to get the damages covered by insurance.
Explain the details of the insurance summary for the clients. Pick materials for new roof replacements, and perform contract signings.
Door-to-door marketing. I build the initial customer relationship with Midtown. I had a strong understanding of the home improvement services the company provided.
Created new leads based on the services the customer was looking for.
I was involved in recruitment and hiring for new canvassers to join our team.
Part of a 2 man crew.
Responsible of reading and understanding job scopes. Installed new gutter systems. Repaired rafter tails as needed. Replaced fascia boards and fascia wrap.
Had to be comfortable working on ladders at various heights.
Executed remodeling and flipping of houses for realtors and rental companies.
Interpreted plans and scopes of work for project execution.
Trained new hires to enhance team capabilities.
Maintained effective communication with GM and other PMs regarding project statuses.
Tracked project progression and change orders to ensure timely completion.
Demonstrated resourcefulness in meeting project deadlines.