Nationally certified Pharmacy Technician with over 2 years of experience in retail pharmacy. Experienced in medication preparation, customer interaction, and inventory management. Skilled in prescription processing, pharmaceutical calculations, and maintaining compliance with safety standards. Hoping to grow and gain more experience in the field.
-Answered incoming phone calls and addressed questions from customers and healthcare providers.
-Stocked, labeled, and inventoried medication to keep accurate records.
-Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
-Maintained patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
-Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
-Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
-Set up and modified patient profiles to include current medications and insurance details.
-Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
-Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
-Managed opening and closing responsibilities for pharmacy.
-Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
-Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
-Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
-Built relationships with customers to encourage repeat business.
-Managed returns, exchanges and refunds in accordance with store policy.
-Prepared merchandise for sales floor by pricing or tagging.
-Provided positive first impressions to welcome existing, new, and potential customers.
-Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
-Assessed customer needs and utilized suggestive selling techniques to drive sales.
-Rotated stock and restocked shelves to maintain product availability and store appearance.
-Problem-solving skills
-Teamwork and collaboration
-Confidentiality and HIPAA
-Workflow optimization
-Answering customer questions
-Insurance billing
-Medication dispensing
-Money handling
-Shelf stocking
-Pallet Handling
-Truck unloading
-Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
-State of Michigan - Department of Licensing and Regulatory Affairs - Board of Pharmacy Technician License