Brandon Hawkins Jr.
Rockhill,SC
Summary
Dynamic professional with a goal-oriented mindset and proven success at Hobby Lobby, enhancing customer satisfaction through strategic planning and relationship building. Skilled in inventory management and complex problem-solving, I foster team collaboration and drive sales performance, ensuring a positive shopping experience while optimizing operational efficiency.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales Specialist
Doghouse Harley Davidson
08.2025 - Current
- Assisted customers in selecting appropriate motorcycle based on experience, riding style, and comfort.
- Provided product knowledge and recommendations to enhance customer experience.
- Collaborated with team members to ensure efficient store operations.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Engaged in continuous learning about new products and industry trends.
- Participated in ongoing professional development opportunities, staying current on industry trends and advancements in technology.
Store Manager
Hobby Lobby
12.2023 - 07.2025
- Oversaw daily store operations, ensuring high standards of customer service and product presentation.
- Managed inventory levels, optimizing stock replenishment processes for improved efficiency.
- Trained and mentored new employees on store policies, procedures, and customer engagement techniques.
- Implemented effective merchandising strategies to enhance product visibility and sales performance.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Branch Manager
MNI Direct
03.2022 - 07.2023
- Managed daily operations to enhance customer satisfaction and branch performance.
- Trained and mentored team members to improve service delivery and operational efficiency.
- Developed strategies to optimize inventory management and reduce costs.
- Analyzed branch performance metrics to implement process improvements.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Hardlines Assistant Store Manager
Academy Sports Outdoors
11.2020 - 03.2022
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on product knowledge, visual merchandising, and customer service standards.
- Implemented inventory management practices to enhance stock accuracy and reduce shrinkage.
- Coordinated promotional events and in-store activities to drive sales and engage customers effectively.
- Led team meetings to communicate goals, provide feedback, and foster a collaborative environment.
- Managed daily operations of the hardlines department, ensuring efficient processes and adherence to company policies.
- Implemented visual merchandising strategies that attracted customers'' attention and increased overall sales in the hardlines department.
- Enhanced store profitability through effective inventory management, loss prevention measures, and cost control initiatives.
- Assisted the Store Manager in driving overall store performance by actively participating in strategic planning sessions and executing action plans aligned with business objectives.
- Increased employee retention by fostering a positive work environment and recognizing outstanding associate achievements.
- Resolved escalated customer complaints professionally while maintaining composure under pressure situations.
Assistant Store Manager
Lowe's
05.2002 - 09.2020
- Supervised daily operations and ensured adherence to company policies.
- Trained and developed team members to enhance overall performance.
- Implemented inventory management strategies to optimize stock levels.
- Analyzed sales data to identify trends and adjust merchandising strategies.
- Coordinated scheduling to ensure adequate staff coverage during peak hours.
- Conducted regular performance evaluations and provided constructive feedback to staff.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Associate of Arts - Business
Midlands Technical College
West Columbia, SC05-1999
Skills
- Goal-oriented mindset
- Data entry efficiency
- Time management
- Complex Problem-solving
- Multitasking and organization
- Relationship building
- Verbal and written communication
- Client relationship management
- Strategic planning
Certification
- South Carolina Certified Landscape Professional
Timeline
Sales Specialist
Doghouse Harley Davidson
08.2025 - Current
Store Manager
Hobby Lobby
12.2023 - 07.2025
Branch Manager
MNI Direct
03.2022 - 07.2023
Hardlines Assistant Store Manager
Academy Sports Outdoors
11.2020 - 03.2022
Assistant Store Manager
Lowe's
05.2002 - 09.2020
Associate of Arts - Business
Midlands Technical College