BRANDON HEIDTMAN
Lake Elsinore,CA
Summary
Supported team members by learning daily tasks to provide necessary training for optimal performance. Assisted in evaluating daily functions to enhance productivity and boost employee morale. Maintained focus on detail and continuous learning to maximize effectiveness in the role.
Overview
21
21
years of professional experience
Work History
Store Manager
NAPA Auto Parts - Genuine Parts
06.2023 - Current
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored a team of associates, fostering a collaborative work environment.
- Implemented inventory management systems, optimizing stock levels and reducing shrinkage.
- Developed promotional strategies that enhanced customer engagement and increased sales.
- Enhanced customer service protocols, resulting in improved satisfaction ratings from clientele.
- Collaborated with corporate leadership on strategic initiatives to elevate overall store performance.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Warehouse & Tech Manager
Performance Online Inc
07.2018 - 06.2023
- I was appointed to take over the Warehouse Manager position and asked to continue to hold my Tech Department Manager position because of my knowledge of the companies policies and processes. My appointed tasks in this position were to evaluate all departments in the company and restructure to accommodate the growth of the company.
- In the shipping department, i was responsible for developing a new system to streamline the increase in package volume due to growth. After evaluating the current process i re-organized the department around a roller delivery system to move the packaged order from the packaging stations to the manifest team and implemented mobile racks for the order pickers to stage completed orders for packaging that could be moved to the individual packaging stations. Putting these new processes in place increased package output 30 to 50 packages a day.
- Assembly Department: Due to the wide variety of products being assembled in this department product output was at a lower than desired output. I reorganized the department to have stations that are devoted to individual product production. Reorganizing and ordering the tools needed for each individual station and assigning specific employees to a specific area. This increased output by 20-25%.
- Packaging Department: Devised an organization system for incoming parts to separate by part number and priority of allocations to orders.
- Welding and Machining: Created MOQ (Minimum Order Quantities) and ROP (Re-Order Points) for all welded and machined parts factoring in plating and packaging times in order to ensure the efficiency levels of ship times for in house production parts.
- While in the management position I helped to implement an ERP (Enterprise Resource Planning) system (Fishbowl) to increase efficiency in the purchasing, productivity and cost analysis process. I was responsible for creating BOM (Bill Of Material) for all productions process while factoring in the cost of labor and consumables used in these processes. In doing all of these processes i strived to gain personal relationships with all employees in these positions and ensure that they had all of the correct tools to perform their appointed duties.
Retail/Wholesale Representative
Performance Online Inc
05.2016 - 07.2018
- A sales position opened in May of 2016 a sales position became available, I applied to further my advancement in the company.
- My duties in this position were to answer incoming retail sales calls and take order from the customers, as a sales team member we were tasked with expediting any express shipping order that the customer requested and monitoring the order to ensure that the deadline was met for their shipping needs. I grew in this role with a great customer satisfaction rating.
- I was approached to take over some of the existing wholesale accounts. While taking care of the wholesale customers I developed relationships with the customers that would lead to increased order volume and eventually started reaching out to acquire new wholesale accounts.
- Eventually I was appointed the Wholesale Accounts Manager, where I implemented a wholesale incentive program to drive sales and increase overall revenue in this department. Oriented on order accuracy and customer satisfaction while driving new product sales to our wholesale accounts.
Assembly Manager
Performance Online Inc
06.2013 - 05.2016
- There was an opening in the assembly department in 2013 so i decided to step into this role as my desire to learn more about the companies processes peaked.
- My duties in the assembly department was to assemble complex Power Brake Booster and Disc Brake assemblies for retail and wholesale orders. While in this position i compiled build sheets that detailed the process for each individual product that did not currently exist for this department. After a year i was promoted to the Assembly Manager position.
- In this position I evaluated the assembly process further and pinpointed the products that used the same components and created stocking kits that only needed small components to complete products for orders to maximize output.
- I managed the test fitments and revisions of new products that were being designed for sale, as well as writing instruction sheets for new products and revising existing ones to provide more accurate detail and tips for the installation process.
Shipping Manager
Performance Online Inc
10.2009 - 06.2013
- I was hired on to be a retail order packer. My Job duties were to check the orders for accuracy against the pick tickets and package them for outgoing shipments. As i gained knowledge of the product i was moved to being an order puller, pulling and staging order for outgoing shipments.
- After a year and a half i was promoted to the Shipping Manager. I was responsible for outgoing packaging quality and efficiency. While in this position I educated myself on the shipping processes and billing charges, eventually I was able to negotiate our shipping rates with attention to Dim Divisors, Area Surcharge and Oversize Package fees, successfully negotiating out discounts down 35% from the current rates, I am still involved in negotiating our contract rates to this day.
Installation Manager
Level 3 Design Group
12.2006 - 10.2009
- Level 3 Design Group is a company that builds and renovates hotels for companies like Marriott, Hilton, Hampton and Holliday Inn.
- When i started my job duties were to install artwork and furniture in the correct rooms as per the individual room punch list. Following strict guidelines set by the franchise companies on furniture placement and spacing along with artwork heights and amenity placement.
- I was quickly promoted for my attention to detail to the installation Team Lead. I was responsible for creating the punch lists for each room and placing them according to the floor plans. Organizing incoming shipments to be placed on the correct floor for the installation team. Creating and maintaining deadlines for the install team.
Order Puller
Pacific Mop And Broom
06.2005 - 12.2006
- Pacific Mop and Broom is a full service company that delivers and maintains displays at grocery stores selling cleaning products.
- My duties were to come in and batch out the orders for the following days deliveries for each driver and their rout for that day. Pull the orders according to the sales order, sort and label the individual products with the corresponding stores bar code labels. Box and organize each order by driver and store and sort in the specified delivery order for each individual driver. Create an out of stock list for each order for the driver to inform the store, and report all inventory discrepancies to inventory control. This was a fast place work environment, that entailed preparing an average of 100 orders a day.
Education
High School Diploma -
La Mirada High School
La Mirada, CASkills
Facilitated comprehensive employee development initiatives
Accomplishments
I pride myself on starting at the bottom of Performance Online and working my way to management positions by pushing myself to never stop learning and developing my skills to ensure my advancement.
Timeline
Store Manager
NAPA Auto Parts - Genuine Parts
06.2023 - Current
Warehouse & Tech Manager
Performance Online Inc
07.2018 - 06.2023
Retail/Wholesale Representative
Performance Online Inc
05.2016 - 07.2018
Assembly Manager
Performance Online Inc
06.2013 - 05.2016
Shipping Manager
Performance Online Inc
10.2009 - 06.2013
Installation Manager
Level 3 Design Group
12.2006 - 10.2009
Order Puller
Pacific Mop And Broom
06.2005 - 12.2006
High School Diploma -
La Mirada High School