Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandon Heim

Evansdale

Summary

Passionate and highly motivated hospitality executive with multiple years of experience committed to progressing customer service. Creative bar menu development designed to maximize profit potential. Master of Business Administration, Hospitality and Casino Management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Director of Dining Services

Eurest
10.2023 - Current
  • Director of Dining Services leading all operations of three cafes across two campuses
  • Streamlined operations for increased efficiency by optimizing staff schedules and task assignments
  • Design menus, recipes, and training of staff to ensure safe and efficient operations in compliance with health code standards
  • On site food allergen expert responsible for ensuring safe production of recipes

Food & Beverage Manager/Executive Chef

Isle Casino Hotel Waterloo
05.2022 - Current
  • Executive Head of Food & Beverage Department, overseeing all aspects of four restaurants, Arcade, Banquets, and Sales & Events
  • Executive Chef of property, personally responsible for menu planning, recipe development, food preparation, inventory and kitchen management, quality control, safety and sanitation, and budgeting and cost controls
  • Design, implement, and train all Team Members on new cocktail menu and daily, weekly, and monthly specials
  • Perform internal audits to prevent theft and identify areas of potential growth
  • Managed inventory effectively, reducing waste and optimizing stock levels
  • Resolved customer complaints involving food or beverage quality and service

Food & Beverage Manager

Harrah's Kansas City
04.2017 - 05.2022
  • Management level of Food & Beverage Department, overseeing front of house and back of house operations of five restaurants including a fine dining steakhouse, sports bar, and VIP bar
  • Evaluate pricing strategies to ensure progressive margins on all sales
  • Build long-lasting relationships with VIP guests to retain a high-value loyal client base
  • Design of cocktail menu for Gordon Ramsay Steak Kansas City and the implementation of consistent recipe expectations with hourly Team Members

Education

MBA - Casino And Hospitality Management

Louisiana State University in Shreveport
Shreveport
08-2021

Skills

  • Bar menu design
  • Bartender Training
  • Health code compliance
  • Food and beverage presentation
  • Culinary expertise
  • Customer service and loyalty

Certification

  • Servsafe Food Protection Manager Certification, 2025
  • ServSafe Alcohol Certification, 2024
  • Certificate in Advanced Hospitality and Tourism Analytics, 2021


Timeline

Director of Dining Services

Eurest
10.2023 - Current

Food & Beverage Manager/Executive Chef

Isle Casino Hotel Waterloo
05.2022 - Current

Food & Beverage Manager

Harrah's Kansas City
04.2017 - 05.2022

MBA - Casino And Hospitality Management

Louisiana State University in Shreveport

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Brandon Heim