Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Brandon Helverson

Miami Beach,FL

Summary

Service-oriented professional focused on delivering exceptional guest experiences to drive consistent revenue.

Overview

12
12
years of professional experience

Work History

Nightlife Manager

HYDE/SLS Hotel
South Beach, FL
06.2024 - Current
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Provided leadership during times of organizational change or crisis situations.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Created monthly reports for senior management summarizing operational performance metrics.

General Manager

Gala
Miami Beach, FL
08.2022 - 08.2024
  • Created a positive work environment by developing team building.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Provided guidance and support to team members to ensure the best possible customer service is being provided.
  • Implemented strategies to improve efficiency.

General Manager

The Angeles Nightclub
Fort Lauderdale, FL
10.2021 - 10.2022
  • Created a positive work environment by developing team building.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Provided guidance and support to team members to ensure the best possible customer service is being provided.
  • Implemented strategies to improve efficiency.

Assistant General Manager

Riverside Mami
Miami, FL
03.2019 - 10.2021
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Ensured that customer service standards were met or exceeded at all times.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.

VIP HOST

Kaos Day/Nightclub
Las Vegas, NV
09.2018 - 03.2020
  • Resolved conflicts between customers when necessary.
  • Managed seating layout to maximize efficiency of staff members and guests experience.
  • Actively promoting our brand to bring guest into the venue

Floor Manager

STORY Nightclub
South Beach, FL
12.2012 - 08.2018
  • Developed employee training materials and conducted orientation sessions for new hires.
  • Supervised and evaluated staff performance, providing feedback and guidance as needed.
  • Assisted with the hiring process by screening resumes, conducting interviews, and making recommendations for hire.
  • Maintaining the floor and ensuring bottle runs go out in an efficient manner.

Education

High School Diploma -

Flanagan
07-2008

Skills

  • POS Managment
  • Program Administration
  • Training Staff
  • P&L Management
  • Staff Supervision
  • Team Building

Education and Training

other

Timeline

Nightlife Manager

HYDE/SLS Hotel
06.2024 - Current

General Manager

Gala
08.2022 - 08.2024

General Manager

The Angeles Nightclub
10.2021 - 10.2022

Assistant General Manager

Riverside Mami
03.2019 - 10.2021

VIP HOST

Kaos Day/Nightclub
09.2018 - 03.2020

Floor Manager

STORY Nightclub
12.2012 - 08.2018

High School Diploma -

Flanagan

Similar Profiles

CREATE PROFILE
Brandon Helverson