Brandon Helverson
Miami Beach,FL
Summary
Service-oriented professional focused on delivering exceptional guest experiences to drive consistent revenue.
Overview
12
12
years of professional experience
Work History
Nightlife Manager
HYDE/SLS Hotel
South Beach, FL
06.2024 - Current
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Created monthly reports for senior management summarizing operational performance metrics.
General Manager
Gala
Miami Beach, FL
08.2022 - 08.2024
- Created a positive work environment by developing team building.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to team members to ensure the best possible customer service is being provided.
- Implemented strategies to improve efficiency.
General Manager
The Angeles Nightclub
Fort Lauderdale, FL
10.2021 - 10.2022
- Created a positive work environment by developing team building.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to team members to ensure the best possible customer service is being provided.
- Implemented strategies to improve efficiency.
Assistant General Manager
Riverside Mami
Miami, FL
03.2019 - 10.2021
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Monitored inventory levels and placed orders for new stock as needed.
- Ensured that customer service standards were met or exceeded at all times.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
VIP HOST
Kaos Day/Nightclub
Las Vegas, NV
09.2018 - 03.2020
- Resolved conflicts between customers when necessary.
- Managed seating layout to maximize efficiency of staff members and guests experience.
- Actively promoting our brand to bring guest into the venue
Floor Manager
STORY Nightclub
South Beach, FL
12.2012 - 08.2018
- Developed employee training materials and conducted orientation sessions for new hires.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Assisted with the hiring process by screening resumes, conducting interviews, and making recommendations for hire.
- Maintaining the floor and ensuring bottle runs go out in an efficient manner.
Education
High School Diploma -
Flanagan
07-2008
Skills
- POS Managment
- Program Administration
- Training Staff
- P&L Management
- Staff Supervision
- Team Building
Education and Training
other
Timeline
Nightlife Manager
HYDE/SLS Hotel
06.2024 - Current
General Manager
Gala
08.2022 - 08.2024
General Manager
The Angeles Nightclub
10.2021 - 10.2022
Assistant General Manager
Riverside Mami
03.2019 - 10.2021
VIP HOST
Kaos Day/Nightclub
09.2018 - 03.2020
Floor Manager
STORY Nightclub
12.2012 - 08.2018
High School Diploma -
Flanagan