Summary
Overview
Work History
Education
Skills
Timeline
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BRANDON HENRY

Birmingham,AL

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

13
13
years of professional experience

Work History

FRAUD DETECTION REPRESENTATIVE

PSCU
Remote
03.2022 - Current
  • Review reports and individual transactions that appear suspicious to uncover possible fraudulent activity.
  • Monitor real-time queues and identify high-risk transactions within the customer's portfolio.
  • Observe customer transactions to identify fraudulent activity, such as account takeover, theft, friendly fraud, and other similar risks.
  • Resolve customer complaints in a professional manner while remaining empathetic to their concerns.

FRAUD SPECIALIST

BBVA Compass
Birmingham, AL
01.2020 - 03.2022
  • Contact customers directly to notify them of fraudulent activity and minimize impacts to their accounts.
  • Gathered evidence, which included recorded and written statements, financial documentation, and audio materials for examination.
  • Trained new analysts on fraud detection tools, techniques, and best practices, fostering a knowledgeable team environment.
  • Developed strategies and procedures to prevent, detect, and investigate potential fraud incidents.

SALES SPECIALIST

Sears
Cullman, AL
07.2018 - 07.2019
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Educated customers about product features and benefits to aid in selecting the best options for each individual's needs.
  • Accepted and processed customer payments, balanced receipts, and cash.
  • Created and implemented sales strategies to successfully meet company targets.
  • Supported retail distributors, dealers, and customers through in-person and telephone support.

FINANCIAL CRIMES SPECIALIST

Wells Fargo
Homewood, AL
01.2013 - 05.2017
  • Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
  • Collected, analyzed, and interpreted information, documentation, and physical evidence associated with investigations.
  • Prepared case reports from allegations, interview transcripts, and physical evidence.
  • Collected and preserved photographs and laboratory submissions.
  • Participated in regular meetings with senior management teams to discuss progress on key initiatives related to preventing and detecting financial crimes.

PHONE BANKER 1

Wells Fargo
Homewood, AL
01.2012 - 01.2013
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Provided first call resolution while following procedures that met compliance guidelines.
  • Offered products and services to clients that helped them succeed financially.
  • Answered incoming calls from customers, providing excellent customer service and resolving customer inquiries in a timely manner.

Education

HIGH SCHOOL DIPLOMA -

Hoover High School
Hoover, AL

Skills

  • Data Analytics
  • Computer Software
  • Risk Management
  • Customer Service
  • Fraud Prevention and Detection
  • Effective Communication
  • Typing- 60 WPM
  • Service Quality
  • Organization
  • Client Services
  • Customer Relations

Timeline

FRAUD DETECTION REPRESENTATIVE

PSCU
03.2022 - Current

FRAUD SPECIALIST

BBVA Compass
01.2020 - 03.2022

SALES SPECIALIST

Sears
07.2018 - 07.2019

FINANCIAL CRIMES SPECIALIST

Wells Fargo
01.2013 - 05.2017

PHONE BANKER 1

Wells Fargo
01.2012 - 01.2013

HIGH SCHOOL DIPLOMA -

Hoover High School

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BRANDON HENRY