Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Henry

Milford

Summary

Dynamic and dedicated professional with a proven track record at Door Dash, excelling in customer service and efficient multitasking. Recognized for consistently achieving high satisfaction ratings through effective communication and order verification. Strong navigation skills and a commitment to food safety ensure timely and accurate deliveries, fostering lasting customer relationships.

Overview

5
5
years of professional experience

Work History

Dasher

Door Dash
10.2022 - Current
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
  • Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
  • Navigated efficiently through various delivery routes for expedited service.
  • Enhanced communication with customers through proactive updates on order status.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Maintained excellent ratings by consistently delivering orders in a professional manner.
  • Ensured order accuracy, double-checking items before leaving the pickup location.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Provided exceptional customer service, greeting patrons warmly upon arrival for enhanced rapport building.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Adhered strictly to food safety guidelines when handling and transporting orders for utmost quality assurance.
  • Resolved customer issues promptly and courteously, resulting in positive feedback.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.

Server

IHOP
01.2023 - 05.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server/cook

Waffel House
01.2021 - 12.2022
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Education

GED -

Northwest High-school
Cincinnati, OH

Skills

  • Quick decision making
  • Patience and tolerance
  • Reliability and punctuality
  • Safety awareness
  • Professional appearance
  • Efficient multitasking
  • Cash handling proficiency
  • Strong navigation skills
  • Food safety
  • Excellent time management
  • Customer service
  • Quick learner
  • Hardworking and responsible
  • Decision-making
  • Problem-solving
  • Time management
  • Dedicated team player
  • Flexible schedule
  • Relationship building
  • Excellent communication
  • Order verification

Timeline

Server

IHOP
01.2023 - 05.2025

Dasher

Door Dash
10.2022 - Current

Server/cook

Waffel House
01.2021 - 12.2022

GED -

Northwest High-school

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