Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandon Hensley

Bennington,NE

Summary

Computer Help Desk Technician with expertise in network infrastructure, VoIP and PBX systems, and desktop support for both Windows and Mac OS environments. He is known for his strong customer service skills, effective communication, and ability to simplify complex technical concepts for clients. With experience in creating technical documentation and providing client training on IT solutions, Proactive problem-solver who adapts quickly to new challenges and works well in team settings. Eager to continue developing his skills and contributing to a dynamic IT environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Help Desk Technician

ROC Business Technologies
06.2023 - 08.2024
  • Provided Tier 1 and Tier 2 technical support to clients, resolving issues related to desktop support, network configuration, and VoIP/PBX systems.
  • Demonstrated a strong commitment to customer satisfaction by delivering timely solutions and maintaining open lines of communication with clients.
  • Assisted clients in understanding and utilizing recommended IT solutions, providing guidance on product upgrades and best practices.
  • Collaborated effectively within a team environment, ensuring smooth operations and client satisfaction.
  • Created and maintained technical documentation for common IT issues to improve response times and support efficiency.

Help Desk Technician

Computer Systems Inc,
04.2022 - 06.2023
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
  • Documented support interactions for future reference.
  • Developed strong relationships with clients through excellent communication skills, earning respect as a trusted advisor on IT-related matters.

Education

High School Diploma -

Millard West High School
Omaha, NE
05.1999

Skills

  • Network infrastructure and configuration
  • VoIP and PBX systems management
  • Desktop support (hardware and software troubleshooting)
  • Proficiency in Windows and Mac OS environments
  • Active Directory management
  • Remote desktop support tools
  • Use of ticketing systems for IT support
  • Strong customer service orientation
  • Effective verbal and written communication
  • Technical documentation creation and maintenance
  • Client training and education on IT solutions
  • Adaptability and quick learning
  • Proactive problem-solving
  • Team collaboration

Certification

CompTIA A+

CompTIA Network+ (in progress)

Timeline

Help Desk Technician

ROC Business Technologies
06.2023 - 08.2024

Help Desk Technician

Computer Systems Inc,
04.2022 - 06.2023

High School Diploma -

Millard West High School

CompTIA A+

CompTIA Network+ (in progress)

Brandon Hensley