Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Hernandez

Wahoo,NE

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience

Work History

Behavioral Technician

Lincoln YRTC
04.2024 - Current
  • Company Overview: Youth Rehabilitation and Treatment Center
  • Providing therapeutic support and intervention to youth residents
  • The primary responsibility of the Behavioral Technician is to implement individualized treatment plans, assist in behavioral assessments, and support residents in developing coping mechanisms and positive behaviors
  • This role requires compassion, patience, and the ability to work collaboratively with a multidisciplinary team
  • Youth Rehabilitation and Treatment Center

Patient Support Specialist

Pine Lake Behavioral Health and Medical/Heartland Surgical
07.2022 - 04.2024
  • Company Overview: Lincoln, NE
  • Perform vital sign measurements and maintain accurate medical records for patients
  • Administer psychological batteries and assist in grading psychological assessments
  • Collaborate closely with nursing team members to ensure comprehensive patient care
  • Schedule appointments within the clinic and coordinate referrals for patients requiring additional care, ensuring compliance with HIPAA guidelines
  • Take initiative to multitask and adapt to various responsibilities to achieve team goals efficiently
  • Demonstrate leadership skills by assuming responsibilities with and without supervision to facilitate smooth clinic operations
  • Client Consultation: Engage with prospective and current clients to assess their healthcare needs, financial situation, and Medicare eligibility. Educate them on the benefits of supplement plans and help determine the most suitable options.
  • Policy Sales & Enrollment: Guide clients through the enrollment process, assisting them with paperwork, answering questions, and ensuring they meet all qualifications. Responsible for closing sales by providing a seamless, informative, and trustworthy customer experience.
  • Maintain Knowledge of Policies and Regulations: Stay updated on Medicare regulations, changes in Medigap policies, and any state-specific requirements. Ensure clients are informed of any changes that may impact their coverage or premiums.
  • Claims Assistance: Support clients in understanding claims processes, including navigating billing issues, resolving disputes with providers, and interpreting insurance statements.
  • Ongoing Client Support: Build and maintain relationships with clients by conducting periodic reviews of their coverage, helping with plan changes during enrollment periods, and ensuring they are satisfied with their insurance options.
  • Marketing & Outreach: Participate in community events, conduct informational sessions, and manage referrals to attract new clients. Develop and execute strategies for reaching seniors and other eligible groups who may benefit from supplemental insurance.


Certified Nursing Assistant (CNA)

Western Nebraska Veterans Home
07.2018 - 02.2020
  • Assisted residents with activities of daily living, including bathing, dressing, and grooming
  • Monitored and recorded vital signs, such as blood pressure, temperature, and pulse rate
  • Provided emotional support and companionship to residents, fostering a positive and comfortable environment
  • Assisted nursing staff with medical procedures and treatments as directed
  • Maintained cleanliness and organization of resident rooms and common areas to ensure a safe and sanitary environment
  • Collaborated with interdisciplinary team members to develop and implement individualized care plans for residents

Education

Bachelor of Arts - Psychology

University of Nebraska, Lincoln
Lincoln, Nebraska, NE
08-2024

Skills

  • Time Management
  • Multitasking
  • Excellent Communication
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Computer Skills
  • Organizational Skills
  • Calm Under Pressure
  • Active Listening
  • Flexible and Adaptable
  • Critical Thinking
  • Problem Resolution

Timeline

Behavioral Technician

Lincoln YRTC
04.2024 - Current

Patient Support Specialist

Pine Lake Behavioral Health and Medical/Heartland Surgical
07.2022 - 04.2024

Certified Nursing Assistant (CNA)

Western Nebraska Veterans Home
07.2018 - 02.2020

Bachelor of Arts - Psychology

University of Nebraska, Lincoln

Similar Profiles

CREATE PROFILE
Brandon Hernandez