Alycia Nussbaum
North Las Vegas,NV
Summary
Detailed CCTV Operator looking to build upon skills and tackle new responsibilities. Accomplished at ensuring the proper functioning and recording of up to Number cameras at once. Experience preparing reports and presentations and determining threat levels of suspicious persons or activities.
Experienced with operating and managing CCTV systems to enhance security. Utilizes knowledge of surveillance techniques to detect and mitigate risks. Track record of effective communication and collaboration with security personnel.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CCTV Operator
Designated Defence Security Services
Las Vegas, NV
04.2024 - Current
- Operated and maintained surveillance equipment.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
- Supplied extracts from CCTV recordings to maintain records.
- Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.
- Watched both live and recorded video surveillance footage.
- Demonstrated excellent multitasking abilities while managing multiple screens simultaneously without compromising attention to detail or situational awareness.
- Effectively communicated complex information about ongoing events as they unfolded via clear verbal updates to supervisors or other stakeholders when necessary.
- Recorded time, date and location of incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Examined doors, windows and gates to verify security.
Retail Sales Associate
Macys
01.2021 - 12.2024
- Cashier
- Recovery
- Register
- Merchandising
- Markdowns
- Assist customers
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Service Champion
Taco Bell
01.2019 - 12.2020
- Promoted a positive atmosphere through friendly interactions with customers and coworkers.
- Contributed to team success by consistently meeting or exceeding performance goals.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Demonstrated strong knowledge of menu items to educate guests on their options and make tailored recommendations.
- Increased efficiency by multitasking during high-volume periods while maintaining excellent service quality.
- Greeted customers, answered questions and took orders.
- Maintained cleanliness of the service area, keeping it presentable and inviting for customers.
- Maintained counter areas in neat and clean fashion.
- Input food and drink orders into system, documented special requests and processed payments.
Crew Member/Gel
McDonald's
01.2019 - 12.2019
- Drive thru
- Front counter
- Kitchen
- Guest experience/customer service
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Cashier
Margaritaville
01.2019 - 12.2019
- Cashier
- Stocked sales floor
- Hung clothes
- Steamed clothes
- Assisted customers
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Crew Member
Burger King
01.2018 - 12.2019
- Drive tru
- Cashier
- Front counter service
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Volunteer
Mountain View Hospital
Las Vegas, NV
01.2013 - 12.2017
- Company Overview: Las Vegas, NV
- Helped change beds
- Helped feed patients
- Helped with water and feeding
- Las Vegas, NV
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
Diploma -
Palo Verde High School
Las Vegas, NV05.2018
Skills
- CCTV camera operations
- Several screen monitoring
- Incident reporting
- CCTV maintenance
- Security standards expertise
- Report writing
- Security protocols
- Complaint resolution
- Footage review
- CCTV monitoring
- Honest and dependable
- Punctuality
- Team player
- Cooperative attitude
- Surveillance
- Customer service
- Reliable and responsible
- Security camera monitoring
- Patrolling
- Teamwork
- Multitasking Abilities
Certification
- Private Investigator License, 02/24, 02/29
- Guard Card, 02/24, 02/29
Timeline
CCTV Operator
Designated Defence Security Services
04.2024 - Current
Retail Sales Associate
Macys
01.2021 - 12.2024
Service Champion
Taco Bell
01.2019 - 12.2020
Crew Member/Gel
McDonald's
01.2019 - 12.2019
Cashier
Margaritaville
01.2019 - 12.2019
Crew Member
Burger King
01.2018 - 12.2019
Volunteer
Mountain View Hospital
01.2013 - 12.2017
Diploma -
Palo Verde High School