Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Hernandez-Leon

Hearne,TX

Summary

Upcoming Texas A&M graduate with practical IT experience, specializing in technical support and project collaboration. Skilled in troubleshooting software and hardware issues, analyzing data to support IT initiatives, and contributing to the successful execution of technology projects. Strong communicator prepared to deliver high system performance and drive productivity in dynamic tech environments.

Overview

4
4
years of professional experience

Work History

Student Intern

Texas A&M University
01.2024 - Current
  • Provided technical assistance to staff and clients, resolving issues related to software, hardware, and network systems
  • Analyze data from various sources to extract meaningful insights and trends and understand the context behind the data and its implications
  • Participated in the development and execution of IT projects, collaborating with senior staff to meet project milestones and deliverables

Package Handler Trainer

FedEx Ground
08.2021 - 12.2023
  • Assist management in making recommendations for appropriate staff that can initiate and deliver change
  • Interpreted and taught new hires to understand work orders for increased productivity
  • Communicated with employees effectively, delivering positive and constructive feedback with clarity and fairness
  • Devised goals for operational success and designed appropriate training to achieve them

Hardware Technician

Reynolds And Reynolds
04.2023 - 08.2023
  • Provide technical support for hardware-related issues, offering solutions to ensure minimal downtime and optimal performance
  • Install and configure new hardware, including computers, servers, printers, and network devices and ensure all hardware is compatible with existing systems and meets the organization's requirements
  • Keep detailed records of installations, repairs, maintenance schedules, and inventory changes by documenting procedures and create user guides as necessary

Package Handler

FedEx Ground
05.2020 - 07.2021
  • Used hand-held scanners and physical logs to accurately track item movements
  • Assembled, sealed and loaded packages into correct trucks
  • Followed verbal and written instructions to properly move and ship products

Education

Bachelor of Science - Technology Management

Texas A&M University
College Station, TX
05.2024

Skills

  • Microsoft Office Suite
  • Linux/UNIX
  • Database Management
  • Active Directory
  • Hardware/Software Troubleshooting
  • HTML

Timeline

Student Intern

Texas A&M University
01.2024 - Current

Hardware Technician

Reynolds And Reynolds
04.2023 - 08.2023

Package Handler Trainer

FedEx Ground
08.2021 - 12.2023

Package Handler

FedEx Ground
05.2020 - 07.2021

Bachelor of Science - Technology Management

Texas A&M University

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Brandon Hernandez-Leon