Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies
Timeline

Brandon Herrold

Louisville,KY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Electronics Technician 2

Kroger
Louisville, Kentucky
05.2018 - Current
  • Trained and mentored staff to work efficiently and accurately to accomplish goals under tight deadlines.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Submitted service tickets for equipment maintenance requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across the Region.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

Assistant Manager

Great American Cookies
Louisville, Kentucky
02.2015 - 05.2018
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.

Sales Associate

Legacy Business Development
Louisville, Kentucky
02.2015 - 04.2015
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Implemented brand marketing and sales campaigns.

Shift Manager

Homemade Ice Cream And Pie Kitchen
Louisville, Kentucky
02.2014 - 02.2015
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Trained back-up associates and led crew members in managing operations of storefront.

Assistant Gameroom Technician

Chuck E Cheese
Louisville, Kentucky
03.2013 - 02.2014
  • Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
  • Communicated proactively with guests to troubleshoot problems and provide guidance.
  • Memorized games and rules to facilitate positive entertainment experience.
  • Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
  • Conducted routine rounds through game room floor to check and test games.
  • Stocked and displayed merchandise in prize area to encourage guests to win game tickets.
  • Facilitated birthday parties and special events to deliver high levels of guest satisfaction.
  • Operated point of sale terminal to complete customer transactions.
  • Inspected systems, troubleshot faults and replaced malfunctioning parts with new or repaired components.
  • Tested machines to determine proper functioning.
  • Referred to manuals and wiring diagrams to gather information needed to repair machines.

Education

High School Diploma -

Southern High School, Louisville, KY
09.2012

Skills

  • Electronics Maintenance
  • Data Communications
  • Equipment Installation
  • New Installations
  • Network Technology
  • Technical Documentation
  • Implement Solutions
  • Maintain Systems
  • Electrical Devices
  • Diagnosis and Troubleshooting
  • Coordinate Projects
  • Wire Running

Certification

  • Axis Certified Professional, Axis Communications - October 2022 - Credential ID 433934965
  • EFSET 70 Advanced (CEFR C1) , EF Education First - August 2015

Languages

English
Native or Bilingual

Hobbies

Basic 3D Modelling in Blender

UV and Texture Creation in Substance Painter

UV and Texture Creation in Quixel Mixer

Basic Blueprint and knowledge in Unreal engine 4

Basic JavaScript, C++ programming knowledge

Timeline

Electronics Technician 2 - Kroger
05.2018 - Current
Assistant Manager - Great American Cookies
02.2015 - 05.2018
Sales Associate - Legacy Business Development
02.2015 - 04.2015
Shift Manager - Homemade Ice Cream And Pie Kitchen
02.2014 - 02.2015
Assistant Gameroom Technician - Chuck E Cheese
03.2013 - 02.2014
Southern High School - High School Diploma,

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Brandon Herrold