Brandon Hicks

• Support the management team in order to maximize the financial output of the store through the optimization of talent.

• Operational execution and delivery of a rewarding experience for customers and associates.

• Support the management team in order to maximize the financial output of the store through the optimization of talent.
• Operational execution and delivery of a rewarding experience for customers and associates.

• Managed between 180 to 220 associates depending on the time of year
• Recruiting/Hiring decisions for retail establishment 40+ million annual sales
• Scheduling coverage for a 40+ million-dollar retail establishment
• Lead a team of service managers and gauge results, provide constructive feedback, develop talent, hold members accountable for their behaviors and results.
• Teaching Lowes sales model to associates via in the aisle chats as well as conducting various meetings designed to enable communication of goals, initiatives, and strategies
• Responsible for providing superior customer service and driving sales and margin in alignment with the financial plan of the retail store.
• Primary responsibilities include controlling and monitoring overall store expenses and ensuring that all corporate financial and merchandising standards are maintained and enforced.
• Overseen a variety of store specific programs (e.g., Installed Sales, Delivery, Product Services). Additional responsibilities include overseeing the overall safety, security, supervision, training, mentoring, and scheduling of all assigned personnel, as well as any other duties as assigned.

• Defined department objectives and monitored performance to facilitate operations.
• Delivered positive reinforcement and constructive criticism for employee work efforts.
• Collaborated with customers to offer solutions to service needs.
• Managed service department budget and investigated and resolved discrepancies.
• Informed and educated department employees on changes from management.
• Motivated, led and supported employees to maintain low turnover.
• Forecasted department goals and objectives and enforced deadlines to encourage task progression.
• Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
• Monitored employee performance through effective analysis of key metrics.
• Created employee work schedules to keep shifts properly staffed.
• Inspected completed work to assess quality and identify skill or ability issues.
• Create emails for Night teams, for per our conversations, and reset questions
• Provides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures and programs.
• Confirms all product displays, resets, and bay integrity efforts are completed according to Lowe’s customer specifications, planograms, and merchandising and safety standards.

• Train and develop Associates within the work team, through the management of training calendar and curriculum
• Develops an effective work team. Improves procedures and processes
• Provide input to the Associates on performance appraisals and make recommendations on promotion of associates in his/her area
• Makes recommendations concerning selection, termination, performance appraisal and professional development
• Knowledge of supervision, training/development, public relations and project management practices
• Coordinates and provides orientation and education. Analyzes workflow and procedures
• Performs duties consistent with established safety and quality procedures, rules, and standards

• Ensured efficient day-to-day store operations and managed a team of 23 associates
• Established a personalized approach to building rapport with customers that resulted in finishing second out of 18 stores in customer service
• Implemented a payroll scheduling system that cut payroll expenses by 30% annually
• Enforced inventory improvement recommendations that increased customer satisfaction by 20%
• Increased team-building efforts with staff that led to recognition for the overall highest in total team engagement in 2016
• Interviewed/trained new hires, created employee schedules and monitored team performance
• Analyzed store numbers, maintained loss prevention and safety based on company guidelines

• Served as lead stocker, supervised night crew associates and 8 stockers
• Ensured inventory was ordered, replenished and neatly stocked on shelves
• Monitored and minimized spoilage in the prepared foods, deli and meat departments
• Conducted weekly sales meetings, delegated duties and discussed department needs with staff
• Performed manager on duty duties when assigned and ensured department standards were met
• Assisted customers with items at bookkeeper’s station

• Provided excellent customer service by displaying expert knowledge on products which resulted in having the highest percentage of warranty sales
• Booked and negotiated contracts for new clients
• Recognized as the top associate in sales and accessory attachment rates