Summary
Overview
Work History
Education
Skills
Certifications
Timeline
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Brandon Higbee

Brandon Higbee

Tooele,UT

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

4
4
years of professional experience

Work History

Technical Support Representative

Mechdyne
09.2021 - 01.2024
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Researched product and issue resolution tactics to address customer concerns.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.

Heat Treatment Technician

Blanchard Metals Processing
03.2020 - 05.2021
  • Resolved minor problems with manual techniques such as grinding off burs and buffing pieces.
  • Prepared and tended die-quenching machines to prevent warping of products.
  • Inspected and sampled completed products to evaluate production quality.
  • Checked and adjusted controls to achieve necessary temperatures and heating times.
  • Reviewed work orders to identify desired processing plans, temperatures and cycle requirements to produce optimal products.

Education

Comptia Certificates - I.T

Tooele Applied Technology College
Tooele, UT
12.2024

GED -

Salt Lake Community College
Salt Lake City, UT
04.2009

Skills

  • Software Installation
  • Customer Service
  • Network diagnostics
  • Desktop support
  • Performance Testing
  • Data Recovery
  • Technical Support
  • Windows 10
  • Ticket support system management
  • Access issue resolution

Certifications

Although I don't have any Certfications, I am only a few months away from getting my Comptia A+, net+, and sec+. I am also working on basic coding with HTML and CSS. 

Timeline

Technical Support Representative

Mechdyne
09.2021 - 01.2024

Heat Treatment Technician

Blanchard Metals Processing
03.2020 - 05.2021

Comptia Certificates - I.T

Tooele Applied Technology College

GED -

Salt Lake Community College

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Brandon Higbee