Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Brandon Hill
Lithonia,GA
Summary
Overview
5
years of professional experience
Work History
Unum GroupAtlanta, GA
Customer Experience Representative I
11.2021 - 09.2022
Job overview
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Managed over 40 customer calls and emails per day
Sam’s ClubDallas , GA
Personal Shopper/Digital Sales Lead
08.2018 - 11.2021
Job overview
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Devised and implemented organizational structure to boost operations of ecommerce by 150%
- These efforts resulted in boosted monthly sales of $30,000.
University Bookstore Kennesaw State UniversityMarietta, GA
Sales Associate
05.2017 - 08.2018
Job overview
- Fulfills customer online orders by review orders, pulling items from shelves, wrapping and palletizing items, ensuring accuracy of orders and invoices
- Greeted customers and helped with product questions, selections and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders and gift card activations.
- Managed inventory selection, ordering new and exciting products, resulting in increased sales by 10%
Education
Kennesaw State UniversityMarietta, GA
B.S from Digital Animation
12.2025
University Overview
Skills
- Recruiting and interviewing
- Strategic planning
- Staff Management
- Complaint resolution
- Call center operations
- Account management
- Training development
- Benefits and compensation
- Team Building
- MS Office
- Key Performance Indicators (KPI)
Timeline
Customer Experience Representative I
Unum Group
11.2021 - 09.2022
Personal Shopper/Digital Sales Lead
Sam’s Club
08.2018 - 11.2021
Sales Associate
University Bookstore Kennesaw State University
05.2017 - 08.2018
Kennesaw State University
B.S from Digital Animation
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