Brandon Hill

• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Led employee relations through effective communication, coaching, training, and development.
• Delivered regular team meetings for aligned work towards common goals.
• Build client relationships and find suitable mortgages for each borrower.
• Managed team of 30 plus loan officers
• Built relationships with realtors
• Originated, processed and closed residential loans while being hands on throughout entire process.

• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Maintained high standards of customer service by building relationships with clients.
• Purchased leads, called them and set in-home appointments
• Filled out applications to send to underwriters for approval.
• Approached potential clients by using direct marketing mailings and phone contacts.
• Educated clients on insurance policies and procedures.
• Met with customers to provide information about available products and policies.
• Sold mortgage protection and final expense policies
• Attended weekly training meetings to keep up to date with new products and procedures.
• Obtained underwriting approval by completing application for coverage.

Same responsibilities I listed under Allied First Bank. The only difference is this team was only about 8 of us total.

• Assisted customers in understanding loan terms and conditions to make informed decisions.
• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Submitted loan applications to underwriter for verification and recommendations.
• Maintained strict confidentiality of bank records and client information.
• Processed loan applications and monitored progress from start to finish.
• Evaluated loan requests and documents to verify accuracy and completeness.