Brandon Hill
Summary
Knowledgeable IT Technician offering more than 2 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs. Desire for long-term position with room for career advancement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Computer Network Technician
Howard University Hospital
04.2024 - 06.2024
- Evaluated security measures and made recommendations to network administrator for upgrades and changes.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Increased domain levels by closely managing Windows domain move.
- Managed the swapping out of over 1,000 laptops and desktops for new Adventist Healthcare Imaged devices through a comprehensive System Imaging process.
- Configured Windows 11 setup for the AHC imaged devices
- Addressed and fixed any problems encountered post-Imaging of the new System.
- Assisted in the installation of new hardware and software components
Help Desk Technician
MIL Corporation
01.2023 - 04.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, modified, and repaired software and hardware to resolve technical issues at the Library of Congress (LoC).
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained an inventory of parts for emergency repairs.
- Provided final level technical support to LoC end users on both Windows and mobile platforms.
- Managed Windows 10 and 11 workstations for LOC end users. Supporting over 300 users.
- Aided in the cleanup of all EoL computer devices within the LoC's ADUC/SCCM environment as a result of the workstation refresh efforts.
- Configured & managed network switches
- Setup VPN access for remote users.
- Conducted regular maintenance checks on equipment such as printers or scanners.
- Repaired damaged cables or replaced defective components as necessary.
Help Desk Technician
R. Emmanuel Bell Helpdesk Consulting
08.2022 - 12.2022
- Install Software, modify and repair computer hardware & resolve technical issues.
- Display courtesy & strong interpersonal skills with all customer interactions.
- Develop quick reference guides to assist end-users with challenging software application features.
- Manage Windows 10 and 11 workstations including desktops, laptops and tablets.
- Provided basic end-user troubleshooting and desktop support.
- Apply solutions by restoring broken or intermittent connections, adjusting software configuration install patches.
- Process incidents/ inquiries in a high pressure, time sensitive environment via phone, email, instant messaging & desk side.
- Troubleshoot Wi-Fi as well as Ethernet network connections.
- Experience using RJ45 (Cat 5, CAT 6) cabling as well as use of a crimper and punch down tool.
- Troubleshooting experience with laser and Inkjet printers.
- Gained familiarity of Service Now ticketing system.
- Replaced CPU fans, SSD's, ram modules.
- Configured DHCP & DNS settings for user devices.
Help Desk Technician (Intern)
Department of Employment Services
01.2022 - 05.2022
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Increased overall company performance through improved IT uptime and cost reductions.
- Served as first point of contact for incoming technical service calls and emails.
- Maintained up-to-date case documentation for future reference.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Used remote login tools to assist clients with technical questions.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Experience using Service Now to communicate with other departments within Dock.
Firefighter/EMS Dispatcher
DC Fire and EMS Department
06.2019 - 12.2021
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Transported injured persons safely from accident sites to hospitals for treatment.
- Responded quickly to hazardous materials incidents by containing spills or leaks with appropriate protective gear.
- Coordinated with other first responders during multi-agency responses.
- Assisted in responding to emergency calls, assessing situations, and providing necessary medical aid.
- Extinguished fires using water hoses, chemical extinguishers, smoke ejectors, and other tools.
- Operated specialized equipment such as pumps, aerial ladder trucks, and hazardous material units.
- Inspected vehicles for proper operation prior to use on emergency calls.
Education
Raymond Bell Hope Project
Washington, DC01.2024
High School Diploma -
Woodrow Wilson Senior High School
Washington, DC06.2017
Skills
- Network Troubleshooting
- Software Installation
- Wireless Networking
- Hardware Installation
- Virtualization Technologies
- Server maintenance
- Helpdesk administration
- Software configuration
- Mobile Device Management
- Ticket management
- User Training
- Switches and routers
- Networking Hardware Installation
- System Imaging
Accomplishments
- Received several compliments from Team Leads as well as DCIO for my performance during our inventory project.
Certification
- CompTIA A+
- ISC2 Certified in Cybersecurity Certification in Development
- EMT-Basic
Languages
English
Native or Bilingual
Spanish
Elementary
French
Limited Working
Timeline
Computer Network Technician
Howard University Hospital
04.2024 - 06.2024
Help Desk Technician
MIL Corporation
01.2023 - 04.2024
Help Desk Technician
R. Emmanuel Bell Helpdesk Consulting
08.2022 - 12.2022
Help Desk Technician (Intern)
Department of Employment Services
01.2022 - 05.2022
Firefighter/EMS Dispatcher
DC Fire and EMS Department
06.2019 - 12.2021
Raymond Bell Hope Project
High School Diploma -
Woodrow Wilson Senior High School
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