Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Hill

Wichita,Kansas

Summary

Detail-oriented and highly organized professional with extensive experience in plant operations and customer service. Currently serving as a Plant Analyst at Koch Industries, leveraging strong analytical, problem-solving, and process optimization skills to enhance plant efficiency. Proven ability to manage complex data, collaborate across departments, and provide actionable insights for continuous improvement. With a background in customer service, bringing exceptional communication, interpersonal, and organizational skills to every role. Adept at handling administrative tasks such as scheduling, data entry, reporting, and document management, with a keen focus on efficiency and accuracy. Seeking to transition into an administrative role where I can apply technical expertise, customer-centric mindset, and strong multitasking abilities to support operational success.

Overview

5
5
years of professional experience

Work History

Plant Analyst

Koch Industries
08.2024 - Current
  • Developed and maintained data warehouses and data marts to support business operations.
  • Created data models to support decision-making processes.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Created dashboards to monitor and track key performance indicators.
  • Deployed predictive analytics models to forecast future trends.
  • Prepared quarterly balance sheet reconciliations to obtain accurate picture of plants financial situation.

Customer Service Representative

Capitol Federal Savings Bank
02.2020 - 08.2024
  • Processed wide range of banking transactions accurately, including cash handling, check deposits, and account maintenance, while adhering to strict security protocols
  • Collaborated with colleagues and management to identify areas for process improvement and implement solutions to enhance customer satisfaction and operational efficiency
  • Cultivate and maintain strong relationships with customers, earning their trust and loyalty through empathetic communication and personalized assistance
  • Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions
  • Analyzed customer feedback to identify trends and suggested improvements for business
  • Provide exceptional customer service to diverse clientele, addressing inquiries, resolving issues, and offering tailored financial solutions

Education

Bachelor of Business Administration -

Wichita State University
Wichita, KS
05.2024

Associate in Science (A.S.) - Marketing

Wichita State University
Wichita, KS
01.2020

Skills

  • Account and Project Management
  • Problem Solver
  • Analytical and Critical Thinker
  • Proficient in Office 365
  • Data Visualization
  • Attention to detail
  • Team-player
  • Time Management
  • Customer Service
  • Business analysis

Timeline

Plant Analyst

Koch Industries
08.2024 - Current

Customer Service Representative

Capitol Federal Savings Bank
02.2020 - 08.2024

Associate in Science (A.S.) - Marketing

Wichita State University

Bachelor of Business Administration -

Wichita State University
Brandon Hill