Brandon Hill

• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Maintained high standards of customer service by building relationships with clients.
• I purchased leads, called them, and set in-home appointments.
• Filled out applications to send to underwriters for approval.
• Approached potential clients by using direct marketing mailings and phone contacts.
• Educated clients on insurance policies and procedures.
• Met with customers to provide information about available products and policies.
• Sold mortgage protection and final expense policies
• Attended weekly training meetings to keep up to date with new products and procedures.
• Obtained underwriting approval by completing application for coverage.

• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Led employee relations through effective communication, coaching, training, and development.
• Delivered regular team meetings for aligned work towards common goals.
• Build client relationships and find suitable mortgages for each borrower.
• Managed team of 30 plus loan officers
• Built relationships with realtors
• Originated, processed and closed residential loans while being hands on throughout entire process.

• Gathered detailed information from customers prior to offering quotes or making recommendations.
• Responded quickly and accurately to inquiries from clients regarding their coverage plans.
• Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
• Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
• Educated customers on the importance of maintaining adequate insurance coverage.
• Conducted telephone appointments with prospective clients to build rapport and sell insurance services.

Same responsibilities I listed under Allied First Bank. The only difference is this team was only about 8 of us total.

• Assisted customers in understanding loan terms and conditions to make informed decisions.
• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Submitted loan applications to underwriter for verification and recommendations.
• Maintained strict confidentiality of bank records and client information.
• Processed loan applications and monitored progress from start to finish.
• Evaluated loan requests and documents to verify accuracy and completeness.

• Conducted pre-set appointments at homeowner's property.
• Conducted presentations and product demonstrations to potential clients (windows, roofing, siding, decks).
• Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
• Responded promptly to customer inquiries via phone or email.
• Met regularly with team members to discuss progress towards goals.
• Canvas the neighborhood when/where my job was being installed to acquire new business
• Maintained knowledge of current product offerings and pricing structures.
• Developed and implemented sales strategies to achieve revenue goals.
• Negotiated contracts with customers to close deals in a timely manner.