Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Brandon Hines

Brandon Hines

Austin,TX

Summary

Experienced Account Manager with 6+ years in B2B customer success, specializing in onboarding, product adoption, and driving growth through renewals, cross-sells, and upsells. Skilled at managing mid-market client portfolios, building strong relationships, and resolving technical escalations. Proven ability to collaborate with cross-functional teams and deliver tailored solutions in fast-paced, high-growth environments.

Overview

7
7
years of professional experience

Work History

Account Manager

EzCater
10.2024 - Current
  • Developed and implemented an introduction and recurring call template to optimize account management workflows, adopted by over 30 account managers across the department.
  • Oversaw a portfolio worth $9.6 million in Annual Recurring Revenue (ARR).
  • Exceeded 2024 sales goals by achieving 113% of target, with a peak quota attainment of 147%.
  • Led the African-American Employee Resource Group (ERG), engaging 100+ employees through weekly calls and conference planning initiatives.
  • Provided mentorship and guidance to new employees, supporting their integration and growth within the organization.

Senior Account Manager (Contract)

Bedrock Analytics
04.2024 - 10.2024
  • Build relationships with key enterprise clients including Bush's Beans, Pabst, and Premier Nutrition driving success and adoption for ~400 users, holding group and 1:1 training sessions
  • Maintain retention rate above 83% through tracking leading indicators of renewals, upsells, and analyze them to provide actionable insights to CS leadership
  • Negotiate and finalize client contracts, ensuring terms and conditions are clearly defined and agreed upon
  • Manage ARR of ~$4.8MM holding weekly, monthly, and quarterly check-ins with clients to ensure software adoption
  • Consult with CPG clients to uncover business issues/questions to provide them with marketing research insights and brand specific insights to grow revenue and margins

Account Manager Team Lead

Nextbite
04.2022 - 04.2023
  • Re-structured company's 30-60-90 partner journey to streamline CSM's work flow
  • Scaled the growth of the Customer Success team from 5 to 9 by building out processes for client success and software adoption
  • Actively coached, developed, and led account managers to consistently attain and exceed revenue targets with a value-selling lens, all while supporting their career growth
  • Created internal touchpoint tracking system to track client's interaction which resulted in a 11% increase in retention for 2022
  • Facilitated QBR's and software trainings with enterprise clients including IHop and SaveMart to review performance metrics, identify areas for improvement, and develop action plans to drive results
  • Collaborated with senior management to proactively identify, manage, and de-escalate risks which may impact the business

Account Manager

Nextbite
12.2020 - 04.2022
  • Established and maintained strong relationships with 30+ assigned accounts that generated ARR of ~$3MM
  • Managed top performing client for Nextbite, leading to business expansion within the Northwest region of the United States
  • Created and executed action plans to achieve 110% of upsell quota
  • Built out product feedback system via Jira to properly manage project, client satisfaction, and change management
  • Held quarterly performance reviews with clients to track success, forecast sales, and increase software usage
  • Facilitated onboarding for enterprise clients ensuring engagement and satisfaction throughout 4 week onboarding phase

Enterprise Account Manager

Werner Enterprises
04.2019 - 12.2020
  • Acted as the main POC for Walmart, Coca Cola, and The Home Depot servicing 200+ stores throughout the Southeast
  • Forecasted shipments for inventory totaling over $100MM in value including the company's 2nd largest account
  • Increased level of service from 97.6% to 98.9 % by focusing on driver satisfaction resulting in account's contract renewal for 2021-2023
  • Created QBR presentations for customers to discuss performance metrics, identify areas for improvement, and recommend solutions to optimize logistics operations
  • Interfaced with various departments such as billing, risk, safety, payroll, maintenance, and external vendors

Account Manager

State Farm
12.2017 - 04.2019
  • Leveraged Salesforce and Google Analytics reports to measure the success of marketing strategies
  • Acted as the primary point of contact for 300+ clients, responding to inquiries, resolving issues, and providing exceptional customer service and support
  • Oversaw marketing strategies for agencies in the Savannah metro area managing social media insights and ad spend
  • Spearheaded marketing campaign to solidify business relationships with Keller Williams & Century 21 agents that increased warm lead volume by 12%

Education

Bachelor of Business Administration - Marketing

Georgia Southern University
Statesboro, GA
05.2019

Skills

  • Contract Negotiation
  • Client Onboarding
  • B2B Sales
  • Post Sale Engagement
  • Public Speaking
  • Consultative Selling
  • Process Improvement
  • Project Management
  • Upselling

Timeline

Account Manager

EzCater
10.2024 - Current

Senior Account Manager (Contract)

Bedrock Analytics
04.2024 - 10.2024

Account Manager Team Lead

Nextbite
04.2022 - 04.2023

Account Manager

Nextbite
12.2020 - 04.2022

Enterprise Account Manager

Werner Enterprises
04.2019 - 12.2020

Account Manager

State Farm
12.2017 - 04.2019

Bachelor of Business Administration - Marketing

Georgia Southern University

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Brandon Hines