Epicor ERP (Kinetic)
Brandon Holloway
Watertown,WI
Summary
Dynamic Senior Business Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users. Excellent research, reporting and communication strengths developed over 21-year career. Professional with significant experience in business analysis, skilled in data-driven decision-making, and process optimization. Strong focus on team collaboration and delivering impactful results. Reliable in adapting to changing needs while leveraging skills in stakeholder management, requirement gathering, and strategic planning. Recognized for analytical thinking, problem-solving abilities, and effective communication.
Overview
16
16
years of professional experience
1
1
Certification
Work History
SENIOR BUSINESS ANALYST
Dorner Manufacturing Corp
10.2020 - Current
- Closely work with developers to create and implement new process suggestions
- Review and update processes and software security for Sarbanes-Oxley requirements
- Conducted interviews with key business users to collect information on business processes and user requirements
- Interacted with internal customers to understand business needs and translate into requirements and project scope
- Led a cross functional team responsible for implementing Epicor ERP at our facility in Germany
BUSINESS ANALYST
Dorner Manufacturing Corp
09.2016 - 10.2020
- Resolved or escalated problem tickets to resolve user issues
- Provided client support on system operation and troubleshooting
- Resolved malfunctions with systems and programs through troubleshooting
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions
- Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features
- Collaborated with upper management to drive strategy and implement new processes
- Created dashboards to monitor and track key performance indicators
SYSTEMS ANALYST
Sentry Equipment Corp
11.2015 - 09.2016
- Resolved or escalated problem tickets to resolve user issues
- Provided client support on system operation and troubleshooting
- Resolved malfunctions with systems and programs through troubleshooting
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions
- Improved systems with addition of new features and infrastructure
APPLICATION SYSTEMS ADMINISTRATOR
Sentry Equipment Corp
03.2014 - 11.2015
- Orchestrated integration and communication of software upgrades
- Mentored employees and offered constructive feedback for performance improvement
- Spearheaded inventory control measures to replenish and maintain IT equipment
- Integrated and updated software products to boost system compatibility
PRODUCTION PLANNER
Sentry Equipment Corp
06.2013 - 03.2014
- Created work orders and planned distribution and scheduling in alignment with available resources
- Used Epicor ERP to provide relevant information, evaluations, and planning data for production
- Monitored workload against supply base to assess capacity constraints and communicate potential risks and imbalances with stakeholders
PRODUCTION CONTROL MANAGER
Sentry Equipment Corp
06.2008 - 06.2013
- Assessed and adjusted priorities to align with inventory levels, production quantities and other variables
- Maintained material and stock levels consistent with business requirements while meeting target capital objectives
- Informed management or production challenges or obstacles and suggested actionable solutions
- Created scheduling reports in system to effectively move product and adhere to shipping commitments
- Supervised production planning while using appropriate tools and analysis for smooth production output
Education
CERTIFIED IN PRODUCTION AND INVENTORY MANAGEMENT (CPIM) -
Waukesha County Technical College
Pewaukee, WI05.2013
HIGH SCHOOL EQUIVALENCY DIPLOMA - General Education
Madison Area Technical College
Watertown, WI05.2000
Skills
- Operations analysis
- Data analysis
- Business process mapping
- Project Management
- ERP implementation
Agile Methodology
Requirements Gathering
Accomplishments
- Previous member of the ISO audit team responsible for achieving ISO certification at my current company as well as my previous company
- Member of Kaizen event teams resulting in the improvement of processes from order entry to manufacturing as well as improving shipment accuracy
- Member of many continuous improvement teams as the Epicor 'expert'
- Project lead responsible for overseeing Epicor ERP software and user process implementation
Personal Information
Title: Senior Business Analyst
Certification
APICS CPIM Certification
Software
Microsoft Office
Crystal Reports
Tableau
SSRS
SSIS
Timeline
SENIOR BUSINESS ANALYST
Dorner Manufacturing Corp
10.2020 - Current
BUSINESS ANALYST
Dorner Manufacturing Corp
09.2016 - 10.2020
SYSTEMS ANALYST
Sentry Equipment Corp
11.2015 - 09.2016
APPLICATION SYSTEMS ADMINISTRATOR
Sentry Equipment Corp
03.2014 - 11.2015
PRODUCTION PLANNER
Sentry Equipment Corp
06.2013 - 03.2014
PRODUCTION CONTROL MANAGER
Sentry Equipment Corp
06.2008 - 06.2013
HIGH SCHOOL EQUIVALENCY DIPLOMA - General Education
Madison Area Technical College
APICS CPIM Certification
CERTIFIED IN PRODUCTION AND INVENTORY MANAGEMENT (CPIM) -
Waukesha County Technical College
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