Brandon Hooks
Wentzville,MO
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manger, Safety & Compliance
Spectrum
06.2022 - Current
- Support management in keeping management abreast of current safety & environmental performance, potential hazards, serious incidents, regulatory inquiries, and changes to guidelines affecting safety policies and procedures
- Oversee and perform program audits to continuously check and improve safety & environmental performance, working cross-functionally with the appropriate and affected teams
- Point of contact for external inquiries related to safety and environmental compliance matters
- Conducted thorough investigations of accidents and incidents to identify root causes and implement corrective actions.
- Keep management abreast of current safety & environmental performance, potential hazards, serious incidents, regulatory inquiries, and changes to guidelines affecting safety policies and procedures
- Effectively communicate safety and environmental compliance messages to all levels
- Coordinate safety & environmental awareness events, evaluations, program deployment, and other related activities.
- Evaluated effectiveness of current safety measures through regular reviews, making necessary adjustments as needed.
Rep III Damage Claims
03.2018 - Current
- Aids Rep I’s and Rep II’s on complexed claims
- Responsible for working ECAF’s received by Damage Claims
- Monitors and responds to the department service inbox and Avaya call queue
- Takes escalated calls including supervisor calls
- Handles complex claims including law suites, subrogation claims, hazards, and injury claims
- Assists Legal and Risk Management with claim research
- Performs quality reviews of department forms, data, and policies for accuracy
- Assists all levels of Field Ops Leadership for expedited claims
- Facilitates monthly presentations to support staff for calibration of tasks
- Conducts huddles for team members as needed for process reminders and updates
- Assists Supervisor with special projects and tasks
- Train and develop new hires on Job and department policies.
Fulfillment Support Technician
Charter Communications
08.2014 - 11.2016
- Conducted field audits of connections to identify and disconnect any unauthorized connections
- Completed problem solving in time sensitive tasks
- Conducted training to new employees on work duties and direction
- Assisted supervisor in special troubleshooting practices and identify problems
- Running service lines to customer homes impacted by storms.
Broadband Tech
Charter Communications
02.2014 - 08.2014
- Performed basic installations, disconnects, reconnects, service upgrades and downgrades, and relocates for residential homes
- Handled and resolved complex installations
- Educated customers on the proper use of services and equipment
- Performed safety checks on equipment, customer homes, and vehicles.
Sales Manager
Aarons Sale And Lease
01.2013 - 02.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained a positive sales floor
- Delivered superior customer service to achieve sales goals.
- Increased sales revenue by developing and implementing effective sales strategies.
Education
Bachelor of Science - Operations Management
Southern New Hampshire University
Hooksett, NH05.2026
Skills
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
- Project Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Incident Investigation
- Implementing policies
Certification
- CSM- Certified Safety Manager
- OSHA 10
- OSHA 30
Timeline
Manger, Safety & Compliance
Spectrum
06.2022 - Current
Rep III Damage Claims
03.2018 - Current
Fulfillment Support Technician
Charter Communications
08.2014 - 11.2016
Broadband Tech
Charter Communications
02.2014 - 08.2014
Sales Manager
Aarons Sale And Lease
01.2013 - 02.2014
Bachelor of Science - Operations Management
Southern New Hampshire University
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