BRANDON HOOKS
Brookfield,US
Summary
Dedicated team member with excellent communication skills and a pleasant demeanor.
Overview
2
2
years of professional experience
Work History
Server Assistant
Outback Steakhouse
Brookfield, WI
04.2024 - Current
- Ensured that all utensils were sanitized properly before use.
- Recorded accurate inventory counts of beverages, condiments and other supplies.
- Participated in weekly meetings with management team to discuss operational goals.
- Responded promptly to requests from servers or other staff members.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Collaborated with team members to achieve daily goals within specified time frame.
- Greeted guests and answered any questions they had about the menu.
- Resolved customer complaints swiftly and professionally when needed.
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Delivered exceptional customer service through friendly interactions with guests.
- Assisted in training new server assistants on job responsibilities and procedures.
- Checked in with customers throughout their meal to ensure satisfaction.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Followed health code standards while handling food and beverage items.
- Retrieved and transported dirty tableware to dishwashing area.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
Cashier
Pick n Save
Brookfield, WI
06.2022 - 04.2024
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Trained team members to work as cashiers in accordance with company policies and procedures
- Helped customers by answering their questions and completing their requests
- Used cash registers and POS systems to request and record customer orders and compute bills
- Efficiently and accurately processed a large number of transactions
- Was in charge of arranging and stocking frozen, produce, and in-store items
- Greeted customers with a smile and offered prompt and dedicated assistance
- Provided attentive and skilled assistance to all customer needs
- Keeping the checkout areas clean
Education
High School Diploma -
Brookfield East High School
Brookfield, WI06-2025
Skills
- Cash Handling
- Cleaning and sanitizing
- Cash register operations
- Staff training
- Adaptability
- Customer assistance
- Basic math skills
- Order bagging
- Food Running
- Table Bussing
- High-volume dining
- Dining crew workflow optimization
- Positive and Friendly Attitude
- Responsible and Trustworthy
- Customer Service
Timeline
Server Assistant
Outback Steakhouse
04.2024 - Current
Cashier
Pick n Save
06.2022 - 04.2024
High School Diploma -
Brookfield East High School