Brandon Hopkins
Spring,TX
Summary
Experienced customer service professional skilled in guest relations and problem-solving at Reel Luxury Cinemas. Adept at enhancing customer satisfaction through communication and upselling. Expertise in managing reservations and creating welcoming environments for memorable guest experiences. Committed to providing attentive service tailored to individual preferences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host
Reel Luxury Cinemas/The Audrey
Houston, TX
04.2024 - Current
Initiated guest greetings and managed menu distribution for efficient service.
Addressed customer inquiries regarding menu options and promotions with clarity.
Streamlined guest seating through effective reservation and waitlist management.
Collaborated with servers to enhance workflow and optimize seating arrangements.
Maintained lobby cleanliness and ensured clear communication during peak hours.
Sales Associate
CUTCO
Spring, TX
06.2021 - 08.2021
- Delivered exceptional customer service by greeting customers and engaging in professional dialogue.
- Assisted customers in selecting products based on sizing, styling, and interests.
- Provided accurate product information regarding features, prices, and services.
- Processed transactions efficiently using point-of-sale systems.
- Built strong relationships with customers to promote repeat business.
- Demonstrated product benefits aligned with customer needs.
- Addressed customer complaints professionally to enhance satisfaction.
- Upsold additional items tailored to customer preferences.
Education
Associate of Applied Science - 3D Animation And 3D Modeling
Lone Star College System
Spring, TX12.2023
Skills
- Problem-solving and critical thinking
- Multitasking skills
- Interpersonal communication
- Active listening
- Organizational skills
- Composure under pressure
- Guest relations management
- Food allergy awareness
- Customer service excellence
- Order and payment processing
- Upselling techniques
- Cold calling strategies
- Verbal and written communication
- Complex problem-solving expertise
- Cash handling proficiency
- Storyboarding and animation skills
- Expertise in Maya and 3D Max
- Video editing capabilities
- Adaptability and flexibility
- Time management strategies
- Creative thinking
Affiliations
- Gaming
- Drawing
- Foodie
- 3D animation
Certification
3D Animation Certificate Level II
Accomplishments
I was picked to received the Lonestar University Park Board of Trustees Scholarship, for being a dependable member of the student body in high school. I also a former member of the NSHSS(The National Society of High School Scholars) which I earned for being a good student and demonstrated leadership skill's.
References
References available upon request.
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Host
Reel Luxury Cinemas/The Audrey
04.2024 - Current
Sales Associate
CUTCO
06.2021 - 08.2021
Associate of Applied Science - 3D Animation And 3D Modeling
Lone Star College System
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