Brandon Hopper
Truckee,California
Summary
Driven by a commitment to excellence, I leveraged my troubleshooting and customer service skills at Invisible Fence of the Sierras to enhance safety and ensure customer satisfaction. My ability to multitask and maintain attention to detail under pressure led to increased repeat business and a positive work environment.
Overview
8
8
years of professional experience
Work History
Technician/Trainer
Invisible Fence of the Sierras
08.2017 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Provided exceptional customer service, addressing concerns promptly and accurately.
- Increased repeat business with exceptional customer service and friendly interactions.
Ski Instructor
Tahoe Donner Downhill Ski Resort
12.2023 - 03.2024
- Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
- Enhanced safety awareness among students through comprehensive instruction on equipment use and slope navigation.
- Educated students on proper skiing etiquette to foster a respectful atmosphere among all slope users.
- Provided exceptional customer service both on the mountain and during pre-lesson consultations or follow-up conversations.
Courtesy Clerk
Safeway
02.2017 - 01.2018
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Education
High School Diploma -
Truckee High School
Truckee, CASkills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Troubleshooting
- Customer interaction
Timeline
Ski Instructor
Tahoe Donner Downhill Ski Resort
12.2023 - 03.2024
Technician/Trainer
Invisible Fence of the Sierras
08.2017 - Current
Courtesy Clerk
Safeway
02.2017 - 01.2018
High School Diploma -
Truckee High School
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