Brandon Hough
Medina,OH
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
12
12
years of professional experience
Work History
General Manager
Jimmy John's Gourmet Sandwiches
09.2017 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of 12 professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability by 9% year over year.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Fostered a culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
Front End Manager
Buehler's Fresh Foods
01.2013 - 04.2018
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Evaluated employee performance and made recommendations for improvements.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
Education
No Degree - Finance
Baldwin Wallace College
Berea, OHHigh School Diploma -
Medina High School
Medina, OH05.2014
Skills
- Staff training/development
- Customer relationship management
- Staff supervision
- Schedule management
- Process improvements
- Performance improvement
- Performance evaluations
Timeline
General Manager
Jimmy John's Gourmet Sandwiches
09.2017 - Current
Front End Manager
Buehler's Fresh Foods
01.2013 - 04.2018
No Degree - Finance
Baldwin Wallace College
High School Diploma -
Medina High School
Similar Profiles
Amy PhebusAmy Phebus
Shift Manager at Jimmy John's Gourmet SandwichesShift Manager at Jimmy John's Gourmet Sandwiches
James WelshJames Welsh
Delivery Driver at Jimmy John's Gourmet SandwichesDelivery Driver at Jimmy John's Gourmet Sandwiches
Hannah PulaskiHannah Pulaski
Sandwich Artist at Jimmy John's Gourmet SandwichesSandwich Artist at Jimmy John's Gourmet Sandwiches