Brandon House

• Customer-Focused Selling: Built and maintained strong relationships with clients by understanding their needs and providing tailored rental solutions. Consistently received high customer satisfaction ratings through exceptional service and follow-ups.
• Always Saying Yes: Known for reliability and flexibility, successfully managed urgent and complex requests to ensure seamless project execution for clients.
• Technology Proficiency: Utilized Salesforce and other CRM systems to streamline sales processes, manage customer information, and track sales metrics. Implemented data-driven strategies to enhance sales efficiency.
• Sales Achievements: Consistently exceeded annual sales targets and recognized as a top performer in the region for innovative sales techniques and customer retention strategies.
• Market Expansion: Identified and pursued new market opportunities, significantly expanding the customer base. Conducted market analysis to stay ahead of industry trends and adapt sales approaches.
• Team Collaboration: Collaborated with the inside sales team and other departments to ensure a cohesive approach to customer service. Provided training and mentorship to junior sales representatives on best practices and technology use.
• Problem Solving: Quickly resolved customer issues by coordinating with operational teams, enhancing customer loyalty and repeat business. Maintained an up-to-date knowledge of rental equipment and industry developments to offer expert advice.
• Reporting & Analytics: Leveraged advanced reporting tools to generate insights on sales performance and customer behavior. Regularly presented findings to senior management to inform strategic decisions.

Customer Engagement: Visited industrial clients regularly to understand their unique challenges and provide tailored solutions for PPE, fasteners, and adhesives.

Product Quoting: Prepared accurate and competitive quotes, ensuring clients received the best value by thoroughly sourcing products to meet specific needs.

Delivery Management: Ensured timely and accurate receipt of deliveries by coordinating with warehouse staff, expediting processes, and preventing delays.

Order Collections: Maintained meticulous attention to detail to guarantee precise fulfillment of client orders.

Customized Inventory Management: Developed and implemented customized inventory management systems to streamline client processes, improve efficiency, and reduce downtime.

Customer-Oriented Systems: Designed inventory systems based on client usage patterns and inventory turnover, ensuring critical items were always available without overstocking.

Client Relationships: Built and maintained strong relationships through a customer-centric approach, fostering long-term partnerships and trust.

Operational Support: Assisted clients with innovative inventory and accountability systems, enhancing their operational flow and productivity

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.