Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brandon Huaman

Union,United States

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.

Overview

5
5
years of professional experience

Work History

Concierge

The Claridges
Manhattan, NY, NY
06.2022 - Current
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Package Delivery Driver

United Postal Service, UPS
Lyndhurst, NJ
10.2021 - 05.2022
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
  • Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
  • Lifted, lowered and carried packages typically weighing up to 100 pounds throughout regular course of delivery.
  • Delivered packages to customer doorsteps and business offices.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Worked overnight shifts during peak periods to meet coverage needs.

Senior Service Technician

Atlantic Tomorrow’s Office
Lyndhurst, NJ
06.2017 - 10.2021
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Trained customer employees and managers on machine use and maintenance.
  • Applied knowledge of standard equipment and manufacturer repair guidelines.

Education

No Degree - Business Administration

DeVry University
Villa Park, IL

High School Diploma -

Belleville High School
Belleville, NJ
06.2013

Skills

  • Amenities Information
  • Greet Guests
  • Reading Comprehension
  • Front Desk Operations
  • Guest Inquiries
  • Luggage Handling
  • Travel Arrangement Coordination
  • Dining Recommendations
  • Mail Receiving and Delivery
  • Guest Accommodations

Languages

Spanish
Native or Bilingual

Timeline

Concierge

The Claridges
06.2022 - Current

Package Delivery Driver

United Postal Service, UPS
10.2021 - 05.2022

Senior Service Technician

Atlantic Tomorrow’s Office
06.2017 - 10.2021

No Degree - Business Administration

DeVry University

High School Diploma -

Belleville High School

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Brandon Huaman